Avaya Troubleshooting Routers Instrukcja Naprawy Pobierz pdf (Strona 150)

Troubleshooting Routers

7-8

308656-14.00 Rev 00

Cannot Connect Site Manager Running on a UNIX Workstation

Troubleshoot Site Manager connectivity problems on a UNIX workstation as

follows:

Use the command-line interface of the workstation to ping the local

router interface.

If this fails, and the number of transmitted requests and reply counters fail to

increment, the workstation did not receive a response to the ARP request for

the router’s MAC address. Do the following:

Check the configured address of the workstation and its subnet mask.

Try to use the command-line interface to ping other stations on the

LAN.

Try to ping the router interface from other PCs or workstations on

the LAN.

If the ping attempts fail, but the number of transmitted requests increments,

the workstation has a path to the requested address, but failed to receive a

response. Do the following:

Verify that the router interface has a path to the PC.

Verify that the segment on which the workstation is located does not

contain duplicate IP addresses.

Issue the Technician Interface

get wfIpInterfaceEntry.45.*

to display

the number of ICMP echo requests the interface received for that IP

address.

Once the workstation is able to ping the local router interface and receive

a response, ping another interface on the router to determine whether the

LAN end node knows how to access nodes outside the local network.

If the workstation cannot ping a remote interface, check the routing

table.

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Avaya Troubleshooting Routers Instrukcja Naprawy Strona 150