Avaya CallPilot Custom Call Routing BCM Rls 6.0 Instrukcja Użytkownika Pobierz pdf (Strona 7)

CallPilot Custom Call Routing

NN40011-018 Issue 1.2 BCM Rls 6.0 7

Flow Chart

The following flow chart outlines the CCR Tree set up procedure.

Required Information

Before commencing CCR tree construction, it would be useful to make a plan

of the required tree functions, such as:

 Identify the frequently called departments and extensions.

 Determine which goods and services the customer may want to

promote in Information mailboxes.

 Create mailboxes callers can leave messages in.

 Decide what type of Home node you should create.

 Determine destination types.

 Record prompts and messages. By default, a caller can press 9 to hear

prompts in an alternate language or 0 to reach an Operator. These

options are not included unless you record them as part of the Home

node prompt.

Configure the CCR Tree: Refer to the

Configuring a CCR Tree section of this

guide

Assign the CCR Tree to an AA Greeting Table: Refer

to the Assigning a CCR Tree to a Greeting Table

section of this guide

Ensure lines are routed to the CCR Tree:

Refer to the Ensuring the Callers Have

CCR Tree Access section of this guide

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Avaya CallPilot Custom Call Routing BCM Rls 6.0 Instrukcja Użytkownika Strona 7