Avaya CallPilot Custom Call Routing BCM Rls 6.0 Instrukcja Użytkownika Pobierz pdf (Strona 14)

CallPilot Custom Call Routing

14 NN40011-018 Issue 1.2 BCM Rls 6.0

CCR Tree Structure

This section details the various components that formulate a CCR tree.

Home Node

After the Company Greeting, a caller hears the Home node message for the

CCR Tree. A Home node can offer up to eight options. Callers can select

options such as:

 Listening to an Information Message in primary or alternate language.

 Leaving a message.

 Transferring to an extension or an external number.

 Choosing from a sub-menu.

By default, 0 is reserved for reaching the Operator and 9 offers the menu in

the alternate language. The Home node is on Level 0. As the sub-menus are

added to one another the caller can then progresses through the levels of the

CCR Tree. You can create up to 11 levels (from 0 to 10).

The Home node can be an Information Message. You can program the Home

node to play an Information Message.

For example:

“Come celebrate with us! It’s time for Ideal Office Machines’ annual get-

to-know-our-customers picnic. The annual picnic is on the first Sunday

of August from 1:00 to 5:00 p.m. in Thompson Park. See you there.”

If the Home node is an Information Message, the caller disconnects at the end

of the message. The other destination types do not apply.

Alternative Languages for the Home Node Prompt

If you record an Alternate Language Home node prompt, you must tell callers

about the Alternate Language option in the Home node message. In the

Primary Language Home node prompt tell callers to press 9 if they want to

hear the message in the Alternate Language.

For example:

“To hear this message in [the Alternate Language] press 9. To place an

order press 1. To add your name to our mailing list press 2. To reach

our sales department press 3. To speak with the receptionist press 0”.

Information Message

An Information Message is a message you record to tell callers about goods

or services available from your company. You can tell callers about

information such as sales, specials, company events, business hours, price

lists, and shipping times.

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Avaya CallPilot Custom Call Routing BCM Rls 6.0 Instrukcja Użytkownika Strona 14