Avaya CallPilot Custom Call Routing BCM Rls 6.0 Instrukcja Użytkownika Pobierz pdf (Strona 6)

CallPilot Custom Call Routing

6 NN40011-018 Issue 1.2 BCM Rls 6.0

Custom Call Routing

Overview

With Custom Call Routing (CCR) you can replace Automated Attendant (AA)

menus with a CCR Tree that offers callers more choices. Callers who reach a

CCR Tree hear the CCR Home node immediately after the Company

Greeting.

CCR Trees contain paths that callers navigate using their telephone dial pad.

By selecting an option from the prompts callers can:

 Hear an Information Message.

 Leave a message in a mailbox.

 Transfer to an extension or an external number.

 Go to a sub-menu.

When the caller dials the CCR tree they will be presented with the following

options:

The CCR tree is assigned to an Auto-Attendant Greeting Table, and therefore

the CCR Home Menu replaces the Auto-Attendant (AA) menu. However, the

AA menu options are still available to the caller.

Note: that both the Company Greeting and Touchtone Gate are optional.

Company Greeting: Refer to the Company

Greetings section of the Auto-Attendant

Guide.

Touchtone Gate: Refer to the General

Properties section of the Auto-Attendant

Guide.

CCR Home Menu: Refer to the Greeting

Tables section of the Auto-Attendant

Guide.

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Avaya CallPilot Custom Call Routing BCM Rls 6.0 Instrukcja Użytkownika Strona 6