Avaya SIP Software 3.2 for 1200 Series Instrukcja Użytkownika

SIP Software for Avaya 1200 Series IPDeskphones-AdministrationSIP3.2NN43170-601, Standard 01.06January 2012

Certificate Admin option in the user interface...230Installati

Alert interval reportWhen an IP Deskphone with SIP Software detects that a voice quality metric has exceeded athreshold, the IP Deskphone with SIP Sof

Chapter 11: Device Settings on theIP Deskphone with SIPSoftware Important:An Avaya 1200 Series IP Deskphone with SIP Software displays different menu

• Voice VLAN: No VLAN, Manual• VLAN Filter• Ctrl Priority bits: Auto, 0–7• Media Priority bits: Auto, 0–7• Disable PC Port• PC Port Speed: Auto, 10BT,

The RADIUS server is the authentication server and performs the actual authentication of thesupplicant. The following EAP methods are supported:• EAP-

PasswordThe Password is for use with the 802.1x (EAP) protocol. If the 802.1x (EAP) is not used, thereis no prompt to enter the Password.802.1ab Link

1. Chassis ID2. Port ID3. Time To Live4. End of LLDPPDU5. Port Description6. System Description7. System Capabilities8. Port VLAN ID9. Port And Protoc

9. Network Policy10. Location IdentificationTable 14: TLV formatsTLV FieldsChassis ID Length = 6Chassis Subtype = 5[IP Address] Chassis ID = IP Deskph

TLV Fields0x00 0x00 (Protocol Identity field from STP BPDU)0x002. 802.1x:Length = 3Protocol identity = 0x888E—(802.1x Ethertype)0x01—(Version field fr

TLV FieldsBit 3 = 0—Extended Power using MDI-PSE–notsupportedBit 4 = 1—Extended Power using MDI-PD–supportedBit 5 = 1—Inventory–supportedThe Class Typ

DHCPThere are two methods of provisioning DHCP.1. No DHCP (Manual configuration): All the Device Settings parameters areconfigured manually on the IP

IP Deskphone diagnostics...283Loc

Net MaskEnter a subnet mask In the Net Mask field.GatewayEnter an IP address of the local gateway in the Gateway field.DNS IP1 and DNS IP2Configure th

Ntwk Port DuplexThere are three options available to provision the Network Port Duplex for Network Port Speedof 10BT or 100BT.• Auto – duplex is auton

VLAN FilterConfigure the VLAN Filter (not available if Voice VLAN is configured as No).Table 16: VLAN FilterVLAN Filter Setting ResultEnabled (box is

Disable PC PortWith a disabled PC Port, the IP Deskphone with SIP Software does not receive or send packetsto or from the PC port. No device can use t

Data Priority bitsThere is not a prompt for data priority bits if 802.1Q is not enabled.PC-Port Untag allConfigure PC-Port Untag-All, which configures

Ignore GARPGratuitous Address Resolution Protocol (GARP) Protection prevents the IP Deskphone withSIP Software from GARP spoof attacks on the network.

NAT SignalThe IP Deskphone with SIP Software supports two methods of NAT traversal of signaling path:SIP_PING and STUN.The default NAT traversal metho

Perform the following procedure to provision the Device Settings parameters on theIP Deskphone with SIP Software.Provisioning the Device Settings para

Key ActionRight Selects the next item or moves the cursorright in an edit item.Left Selects the previous item or deletes acharacter in the edit field.

Table 24: DHCP configurationDHCP : ▼NoYes10. If DHCP is disabled, select SET IP in the Device Settings menu to configure the IPaddress.Table 25: SET I

12 SIP Software for Avaya 1200 Series IP Deskphones-Administration January 2012

14. Configure Ntwk Port Duplex in the Device Settings menu.Use the right arrow in the Navigation key cluster to highlight the Ntwk Port Duplexbox. Pre

Use the right arrow in the Navigation key cluster to highlight the Ctrl Priority bitsbox. Press the Select key to access a list of Ctrl Priority bits

Table 35: PC Port Speed configurationPC Port Speed : Auto ▼Auto10BT100BT22. If the PC port is not disabled, configure PC Port Duplex in the Device Set

Table 38: Data VLAN Configuration in Device Settings menuData VLAN : LLDP VLAN NAME ▼No VLANLLDP VLAN NAMEValue from 1 to 4094If 802.1ab (LLDP) is dis

To force the IP Deskphone to start with a cached IP address, press the Selectkey.A check mark in the Cached IP box indicates that the IP Deskphone is

Note:TFTP does not require a Device ID. If FTP or HTTP are used, enter theinformation for a Device ID Note:Enter your User ID as the Device ID.Table

NoneSIP_PingSTUN• NAT MediaSelect either None or STUN to define NAT traversal mode for media.Table 49: NAT media configurationNATMedia :STUNNone• NAT

Chapter 12: Multiple Appearance DirectoryNumber (Single CallArrangement)The Multiple Appearance Directory Number (MADN) (Single Call Arrangement) fea

can be established for the MADN SCA group, members of the group can still enter certainvertical services.Currently, the available vertical service is

The state of the user’s group is reflected in the line key icon. Three states are available, idle,active and held.No specific provisioning is required

Chapter 1: New in this releaseThis document is new for SIP Release 3.2. This document contains administration information for theAvaya 1220 IP Deskph

Multiple Appearance Directory Number (Single Call Arrangement)130 SIP Software for Avaya 1200 Series IP Deskphones-Administration January 2012Com

Chapter 13: MultiuserThe Multiuser feature allows multiple SIP user accounts to be in use on the IP Deskphone at the sametime. Multiple users, each w

Navigation• Initial logon on page 132• Additional logons on page 133• Automatic logon on page 134• Logging off on page 134• Primary account logout on

and change the language you want to use. You can use the Domain key only to select a domainfrom the configured list; you cannot modify domains.Figure

You can specify a Line Key for a new account. By default, the IP Deskphone selects the firstunused key. If the IP Deskphone reaches the configured lim

Primary account logoutLogging off the primary account causes all other accounts to log off automatically and the IPDeskphone to display the logon scre

The IP Deskphone uses a single logon queue for automatic logons and failover. This meansthat if automatic logons are still pending when an account can

Figure 16: IP Deskphone with Expansion Module and multiple accountsPressing a line key brings up a dialing prompt, initiates a call to a preselected t

• the caller the target sees is calling• the service-package-dependent features that are availableReceiving a callWhen you receive an incoming call, t

Call Park, are available on that call. After you establish a 3-way call, the join functionalitybecomes unavailable until the 3-way call is terminated.

• Last successful or unsuccessful logonLast successful or unsuccessful logon• Enhanced administrative password securityTo provision the Security featu

example, while dialing or selecting an item for a speed dial key) accesses the address bookof the user account that is in use on the address-input scr

Waiting messages are reported in the following two ways:• The red LED lights up if any account has a waiting message.• A shaded envelope icon appears

Inbox, outbox, and instant message logEach profile has a single inbox, a single outbox and a single instant message log. The detailedview of the call

Accessing the Address Book in Selection mode always accesses the address book of thecurrent account. For example, after obtaining a dial prompt by pre

The following scenarios apply to DND.• If you select a single account that is in DND mode, the IP Deskphone displays a promptthat asks if you want to

• If you select the forward all option, all accounts are in Call Forward mode using theprovided target, and DND is deactivated for all accounts. If ac

After you press a single account Presence programmed key:• If the account is already set to the programmed presence state, the account is set backto t

Figure 20: Example of an account notificationIt is possible for the same event to occur for multiple accounts at the same time, or in quicksuccession.

Configuration filesYou can configure the parameter, MAX_LOGINS in the device configuration file. The numberthat you configure determines the maximum n

Chapter 14: FeaturesThis chapter contains the following topics:• Customizable banner for login on page 149• Speed Dial List on page 151•Busy Lamp Fie

Chapter 2: Customer ServiceVisit the Avaya Web site to access the complete range of services and support that Avaya provides. Goto http://www.avaya.c

Table 53: Context-sensitive soft key for the Login Banner screenContext-sensitive soft key ActionOk Completes the login process and dismissesthe login

Key or action ResultOff Hook Brings up the dial prompt (in case the userwants to place an emergency call).Mute No action.Volume up and volume down No

Dial List can be context-sensitive; not all speed dial keys or individual features keys are context-sensitive.A Speed Dial key, or one included in a S

Figure 22: Main feature key programming screen showing Speed Dial List provisioned on key 6A feature key provisioned for use as a Speed Dial List has

items marked as MID CALL are displayed if the Speed Dial List is invoked while the IPDeskphone is in a call.The following table describes the function

Context-sensitive soft key ActionBack Dismisses the screen and returns you to theprevious key programming screen.If the auto retrieve behavior is enab

Configuration flags for Busy Lamp FieldThe provisioning must provide a configuration flag, containing relevant URI, to theIP Deskphone in order to use

Chapter 15: Hotline serviceThe Hotline service allows you to provision a SIP IP Deskphone to a Hotline Phone. From a Hotline Phone,you can automatica

• MLPP• E911 callThe display of each feature that is restricted on the Hotline Phone is blocked.ProvisioningHotline Service configuration is obtained

Parameter name Description DefaultThe Proxy server replacesthe To field of INVITE requestmessage with a real Hotlinetarget when it receives anINVITE r

Getting technical support from the Avaya Web siteThe easiest and most effective way to get technical support for Avaya products is from theAvaya Techn

Hotline service160 SIP Software for Avaya 1200 Series IP Deskphones-Administration January 2012Comments? [email protected]

Chapter 16: Session Timer ServiceThe Session Timer for the Session Initiation Protocol (SIP) feature (RFC4028) allows the Avaya 1200Series IP Deskpho

ProvisioningThe IP Deskphone uses the configuration parameters for the Session Timer Service to indicateif the Session Timer Service is available, and

Parameter name Description Default valuethe refresher is configured to UAS;value 2 indicates that the refresheris configured to UAC.ProvisioningSIP So

Session Timer Service164 SIP Software for Avaya 1200 Series IP Deskphones-Administration January 2012Comments? [email protected]

Chapter 17: Emergency ServicesOverviewYou can use the Avaya 1200 Series IP Deskphone to make an emergency call to the PublicSafety Answering Point (P

Dialing plan configurationTo allow operator control of disconnect during an emergency call, the IP Deskphone mustidentify an emergency call as soon as

• SIP_DOMAIN1• SIP_DOMAIN2• SIP_DOMAIN3• SIP_DOMAIN4• SIP_DOMAIN5If E911_PROXY does not match the valuedefined by these five variables, or thevariable

• The IP Deskphone must have a specified proxy that contains a user recordwith the specified user name and password.• The IP Deskphone must have these

Setup and configure Layer 2 switch or DHCP server to provide the IP Deskphone with locationinformation• You must properly configure the Layer 2 switch

Chapter 3: Introduction to this guideSubjectThis document describes how to install, configure, and provision the Avaya 1220 IP Deskphoneand Avaya 123

• the mute key and hold key are disabled.• the increase and decrease volume keys remain functional.• the feature keys are visible and all except the s

Chapter 18: IP Deskphone restrictionsService package restrictionsIndividual features and feature restrictions are sent to the IP Deskphone as a part

IP Deskphone restrictions172 SIP Software for Avaya 1200 Series IP Deskphones-Administration January 2012Comments? [email protected]

Chapter 19: NAT firewall traversalThe objective of putting devices behind a Network Address Translator (NAT) is to protect the devices fromexternal i

NAT firewall traversal174 SIP Software for Avaya 1200 Series IP Deskphones-Administration January 2012Comments? [email protected]

Chapter 20: Three-port switch and VLANfunctionalitySystem overviewThe Full VLAN support feature can create Avaya 1200 Series IP Deskphone Voice-VLAN

Figure 25: Voice-VLAN and Data VLANTable 62: Port functions on the three-port switch when VLAN is enabledPorts Voice VLANenabledData VLAN enabled Both

Ports Voice VLANenabledData VLAN enabled Both Voice and Data VLANenabledforwarding it to networkport.Replacing the incomingframe tagged withVLAN other

Three-port switch and VLAN functionality178 SIP Software for Avaya 1200 Series IP Deskphones-Administration January 2012Comments? [email protected]

Chapter 21: SIP messages supported by theIP DeskphoneSIP methodsThe table below provides a list of SIP messages supported by the Avaya 1200 Series IP

DCP Device Certificate ProfileDET Distinguished Encoding RulesDHCP Dynamic Host Configuration ProtocolDN Distinguished NameDND Do Not Disturb featureD

Method Supported? CommentsUPDATE operations fail as described in RFC3311. Thesupport of UPDATE messages is not a configurablefeature.SIP responsesThe

2xx Response—Successful responses2xx Response Send Receive Comments200 OK Yes Yes202 Accepted Yes Yes3xx Response—Redirection responses3xx Response Se

3xx Response Send Receive Commentsaddress in the Contact headerfield.4xx Response—Request failure responses4xx Response Send Receive Comments400 Bad r

4xx Response Send Receive Comments408 Request timeout No Yes See default handling.410 Gone No Yes See default handling.413 Request entitytoo largeNo Y

4xx Response Send Receive Commentsmaximum number of allowed callsand cannot present the incomingcall to the user. When thismessage is received by theI

6xx Response—Global responses6xx Response Send Receive Comments600 BusyEverywhereYes YesThe IP Deskphone can send thisresponse when the IGNOREsetting

Header field Supported?Accept-Encoding YesAccept-Language YesAlert-Info YesAllow YesAllow-Events YesAuthentication-Info YesAuthorization YesCall-Id Ye

Header field Supported?Priority YesPrivacy YesProxy-Authenticate YesProxy-Require YesRAck YesReason YesRecord-Route YesRefer-To YesReferred-By YesRemo

Session description protocol usageSDP Headers Supported?v--Protocol version Yeso--Owner or creator and session identifier Yess--Session name Yest--Tim

SIP security authenticationAuthentication Supported? CommentsDigest Authentication YesProxy-to-UserAuthenticationYesUser-to-UserAuthenticationNo The I

NAT Network Address TranslatorNetConfig Configuration screens available after an IP Deskphone resetsNDU Network Diagnostic UtilityOAM Operation, Admin

Subscription type Supported Avaya Call Server specificua-profile Partial Yesservice-package Yes Yesnetwork-redirection-reminderYes YesSupported instan

Chapter 22: Audio codecsOverviewThe optional audio codecs feature allows you to select the audio compression ordecompression algorithm (codec) used o

VQMON Codec configurationYou can enable the VQMON feature through the Device Configuration file to send an SIPPublish message with the VQMON report as

to enable or disable AnnexB support by G.729 and AnnexA support by G.723.1. You can adda text descriptor to the technical name of the audio codec; the

For example:AUDIO_CODEC1 PCMA standard a-lawAUDIO_CODEC2 PCMU standard u-lawAUDIO_CODEC3 G729 729 codecAUDIO_CODEC4 G722 wideband codecAUDIO_CODEC5 G7

Preferences menu. On subsequent Device Configuration updates, at start time, or otherupdates, the ordered codec list of the user is synchronized with

Audio codecs196 SIP Software for Avaya 1200 Series IP Deskphones-Administration January 2012Comments? [email protected]

Chapter 23: Certificate-basedauthenticationFeature OverviewCertificate-based authentication allows the administrator to ensure that the IP Deskphone

The supplicant can be authenticated to an authentication server using one of these EAPmethods:- EAP-MD5- EAP-PEAP- EAP-TLS• Device certificate managem

• Serial number of the certificate• Digital signature of the issuerRoot certificate installationThe customer root certificate is a self-signed certifi

© 2012 Avaya Inc.All Rights Reserved.NoticeWhile reasonable efforts have been made to ensure that theinformation in this document is complete and accu

TPS Terminal Proxy ServerTTL Time-to-liveUDP User Datagram ProtocolUFTP UNIStim File Transfer ProtocolUI User InterfaceUNIStim Unified Network IP Stim

section can be assigned to one of the IP Deskphone supported protocols, such as HTTP,TFTP, HTTPS and FTP.• After the configuration file is downloaded

1. Server can provide only its Server certificate.2. Server can provide the entire certificate chain (up to the Root CA certificate).In the first scen

Device certificate profilesYou can determine the method used to install a device certificate on the IP Deskphone. Eachdevice certificate installed on

Name Type Value(s) Default PKCS#12RequiredDescriptionwith this index isnot used(regardless of theSource value).Purpose Int Bit flags –1 (ALL) ✔ Covers

Name Type Value(s) Default PKCS#12RequiredDescriptionbackwardcompatibility.CN String "" ✘ Common NameO String "" ✘ OrganizationOU

Name Type Value(s) Default PKCS#12RequiredDescriptionContent fromcurrent hostnameand domainnameconfigurations.With the exception of the version, all t

a certificate that is used for EAP-TLS, DTLS and SCR have the purpose value of 97(1+32+64).The following table defines the values of the device certif

Figure 26: Example of the provisioning file, system.prvSCEPSimple Certificate Enrollment Protocol (SCEP) is a process used to obtain a certificate. Th

certificate fingerprint before the IP Deskphone stores the root certificatepermanently on the IP Deskphone.3. The IP Deskphone prompts the user to ent

Active Directory configured for remote access. Other RADIUS or TLS servers can imposedifferent conditions on the certificate name. Important:Before de

Chapter 4: OverviewIntroductionThis chapter describes the hardware and software features of the Avaya 1200 Series IPDeskphones and provides a brief o

The IP Deskphone can download a PKCS#12 file from the provisioning server. Theprovisioning configuration file (for example, 11xxe.cfg), contains the [

5. Validate the device certificate to ensure that you entered the correct password.6. Extract the private key and device certificate.7. Validate the d

The file Signing Certificate requires the following minimum attributes:• Version—3• Key usage—Digital Signature• Extended key usage—Code signing and s

3. The IP Deskphone checks the validity periods as follows:• Not Valid Before—Not used• Not Valid After—The IP Deskphone checks this when- The CTL fil

Certificate AdministrationThe administrator can view and delete certificates. Because a certificate can be deleted, it iscritical that the administrat

Key ActionDigital keys (number associated with option) Invokes an appropriate option.* Selects the first option Server Settings, butdoes not activate

Trusted Certificates screenThe Trusted Certificates screen displays a list of subject Common Name (CN) of the trustedcertificates as shown in the foll

Figure 33: Trusted Certificates detailsThe administrator can delete the certificate in the "Detailed Mode" by using the Delete Context-sensi

The following table describes the function of the Context-sensitive soft keys for the DeviceCertificates screen.Table 76: Context-sensitive soft keys

Figure 36: CRL screenThe following table describes the function of the Context-sensitive soft keys for the CRLscreen.Table 77: Context-sensitive soft

This guide explains how to:• configure the provisioning server and the DHCP server. Note: The provisioning server iswhere the software and the configu

CTL screenThe CTL screen displays a list of subject Common Name (CN) of the CTL certificates as shownin the following figure:Figure 38: CTL certificat

Figure 39: CTL Certificate details screenYou can use the PDT shell command to view an installed CTL.The following is an example command with the outpu

Figure 41: 802.1x and EAP network architectureIEEE 802.1x defines three roles:• a supplicant—an entity that requires access to the network for use of

The administrator can do the following:• When EAP-MD5 is selected, the administrator is prompted to enter ID1 and Password.• When EAP-PEAP is selected

is successfully authenticated. Or, the administrator can plug the IP Deskphone to an EAPdisabled port on the Layer 2 switch.EAP-MDSEAP-MD5 allows the

EAP Re-authenticationThe re-authentication process proceeds in the background without disturbing the ongoingoperation of the IP Deskphone. If the re-a

getting a user name and password on the IP Deskphone in a secure "no-touch" manner; theIP Deskphone must be deployed to a secure network whe

Figure 43: Logs main menuWhen the user selects a log file, the screen displays each log item on a full screen, as shownin the following figure:Figure

Security policy file updatesThe security policy file contains a set of rules for certificate-based authentication on theIP Deskphone. The rules includ

• FP_PRESENTED If the resource file is not signed and if there are no customercertificates, then you are prompted with a Finger Print display with the

Related documentationThe Avaya 1200 Series IP Deskphones with SIP Softphone User Guide explains how to dothe following:• use the context-sensitive sof

DWNLD_CFG_ACCEPT = VAL_ACCEPTAUTO_PRV_SIGNING = NODWNLD_CFG_SIGNING = NOCERT_ADMIN_UI_ENABLE = YESSECURITY_LOG_UI_ENABLE = YESKEY_SIZE = KEY_SIZE_1024

Device Certificate InstallationSCEP and PKCS#12 are two methods used to install device certificates. If SCEP is used toinstall device certificates, se

Figure 46: PKCS12 password prompt Important:The password can be empty, but the use of an empty password is notrecommended except under very controlled

Upgrade and rollback tasksThe IP Deskphone loaded with secure software cannot downgrade to a previous insecureframework.SIP configuration file (12xxSI

CTL downloadThe [CTL] section is added to 12xxSIP.cfg to allow the IP Deskphone to download a CTL filefrom a provisioning server. The following is an

The following is a list of certificate-related events and failures logged in the Security Log.SLC_AVAYA_CERTIFICATE_IMPORTED 0x0006SLC_SERVICE_PROVIDE

SLC_PROVIDER_CERTIFICATE_IN_AVAYA_KEYS_FILE0x1004SLC_PKI_MGMT_INIT_FAILURE 0x1005The following is the Security Policy parameter change event.SECURITY_

Chapter 24: SecurityThis section specifies the behavior of the following security features:• SIP over TLS• Connection persistence• SRTP• SFTP• SSHSIP

are tried periodically based on random, but increasing time periods, in order to give the serveradequate time to recover.SSH and secure file transferT

Parameter Description Default value BoundariesPassword The passwordthat must beentered whenconnecting tothe IPDeskphonethrough SSH,SFTP.None Non-null

network-configuration data or a more comprehensive set of network-configurationdata for the IP Deskphone with SIP Software.2. Load SIP Software on the

How the IP Deskphone uses TLSTransport Level Security (TLS) is a protocol for establishing a secure connection between twoend-points. After a connecti

Certificate requirementsFor the IP Deskphone to validate that the server certificate provided by the TLS-enabled proxymatches the connected address, t

Parameter Purpose Default AllowedSERVER_TLS_PORT1_1SERVER_TLS_PORT1_2SERVER_TLS_PORT2_1SERVER_TLS_PORT2_2SERVER_TLS_PORT3_1SERVER_TLS_PORT3_2SERVER_TL

Parameter Purpose Default AllowedLOGIN_NOTIFY_TIMEConfigures whetheror not the time atwhich the loginsuccess or failureoccurred appears.Not checked No

Parameter Purpose Default AllowedHASH_ALGORITHM Hash algorithm. SHA1 SHA1, MD5MKI_ENABLE Use Master KeyIdentifier (MKI) ornot.NO YES, NOADMIN_UI_ENABL

The following are examples of valid and invalid formats of SRTP read and writepatterns.Example of valid formats:SFTP_READ_PATTERNS: cfg,.rel,.re2,.re3

3. Select a domain.4. Enter the admin password (if the UI and password are enabled).5. Use the Navigation key cluster to scroll through the Domain Lis

Figure 48: Security icon enabled Note:Connecting to the server requires that the IP Deskphone uses, at a minimum,TLS_RSA_WITH_AES_128_CBC_SHA, and as

Unsupported configurations cannot be saved. If the configurations are unsupported, the IPDeskphone displays an error message.The following is an examp

ConfigurationDescription Expected result Possible resultse: TLSonlyServer:UDP +TCP +TLSsending requests to theserver. The IPDeskphone must have adevic

Figure 2: Installation of Avaya 1230 IP Deskphone with SIP Software, page 1 of 2Installation overviewSIP Software for Avaya 1200 Series IP Deskphones-

Note:The server must be configured with the appropriate protocols enabled for the successcondition to be realized. Failure results are possible if th

Figure 50: Connection reuse and a firewallTable 84: Connection timers definitions and allowed valuesParameternameDescription DefaultvalueBoundariesOS

ParameternameDescription DefaultvalueBoundarieswaits for the nextregistration retry attempt.This value, measured inseconds, is the maximumvalue that t

Parameter AES_CM_128_HMAC_SHA1_80AES_CM_128_HMAC_SHA1_32SRTCPlifetime2^31 packets 2^31 packetsCipher AES Counter Mode AES Counter ModeEncryptionkey128

Table 86: Configuration effects on media security displayConfiguration Result Media Security IconDisplay (during active call)Default: UDP + TCP, noSRT

The figures shown below provide examples of the IP Deskphone display screen based on theconfiguration of the IP Deskphone and whether Login Notify is

Figure 53: Basic login and time notificationThe following notification appears on the display screen to notify the user of the lastunsuccessful log on

Figure 55: Login failure with time notificationThe following notification appears on the display screen to notify the user the last successfuland unsu

Figure 57: Login and login failure with time notificationEnhanced administrative password securityThe provisioning server can provide additional secur

Chapter 25: LicensingA license is a "right to use" granted by Avaya, that the customer purchases to enable the features on theIP Deskphone.

Figure 3: Installation of Avaya 1230 IP Deskphone with SIP Software, page 2 of 2Overview26 SIP Software for Avaya 1200 Series IP Deskphones-Admini

Figure 58: Licensing framework interactions and componentsCharacteristics of the licensing frameworkThe following list describes the characteristics o

• There is a one-to-one relationship between the license file and the IP Deskphone,therefore there are no multiple clients per server.• The embedded s

The 11xxe.cfg file can have one, or all, of the following sections:• [FW]• [DEVICE_CONFIG]• [LICENSING]Although the IP Deskphone [FW] section is not r

License information for the IP DeskphoneTo access the licensing feature, in the Diagnostics menu, choose License Information.The following screen appe

The status of the time-based token can be one of the following:• Active• InactiveA time-based token can be Inactive for one of the following reasons:•

Figure 62: License information — Invalid or no license fileEvaluation periodThe following figure is an example of the IP Deskphone in a 30 days evalua

Time-based tokenTime based tokens expire when the evaluation period ends or the license expires. The followingfigure shows the license information for

Figure 64: License not available warningLicense expiry warningA warning window, indicating that a license has expired, appears on the IP Deskphone scr

Figure 66: Evaluation period expiry warningEvaluation threshold warningA warning window informing you of the approaching evaluation expiration date ap

Licensing threshold and grace period warningWhen the expiration date for the grace period or the node-locked licence approaches, awarning window is di

Chapter 5: Before installationIntroductionThis chapter features a checklist of tasks you must complete before you install SIP Softwareon the Avaya 12

Licensing270 SIP Software for Avaya 1200 Series IP Deskphones-Administration January 2012Comments? [email protected]

Chapter 26: PC Client SoftphoneinterworkingThe interworking feature allows the user to access the functionality of the SIP IP Deskphone using asoftph

Answer-Mode Settings screenThe Answer-Mode Settings screen is used to pre-grant authorization to request an automaticanswer to potential callers or gr

Table 88: Context-sensitive soft keys for the Answer-Mode Settings screenContext-sensitive soft key ActionChange Opens the screen for the selected opt

The following table describes the function of the Context-sensitive soft keys for the Allow-ModeSettings screen.Table 90: Context-sensitive soft keys

• IPv4 address of a SIP domainFor example:172.25.20.20• IPv6 address of a SIP domainFor example:2001:db8::57abThe user can add as many entries as the

The following table describes the function of the Context-sensitive soft keys for the AllowAddresses screen with no entries listed.Table 92: Context-s

Automatically answering a callWith the interworking feature enabled, the IP Deskphone can answer automatically, manually,or reject an incoming auto-an

Table 95: PC Client Softphone configuration commandsConfiguration commands DescriptionENABLE_INTERWORKING The configuration values are YES and NO.The

Chapter 27: MaintenanceConvert SIP Software to UNIStim SoftwareThe IP Deskphone can be ordered with UNIStim software installed or with SIP Softwarein

Item Avaya 1220 IPDeskphone ordernumberAvaya 1230 IPDeskphone ordernumber2.3 m (7 ft) CAT5Ethernet cableNTYS13AAThe IP Deskphone can be powered either

where xxx is the UNIStim version number appropriate for the hardware release ofyour IP Deskphone, for example, 062AC5L, and SIP12x004.01.03.00.bin is

Table 96: Context-sensitive soft keys for Reset to Factory SettingContext-sensitive soft key ActionYes Activates Reset to Factory Setting.No Rejects R

SIP Software Web ManagerWith the SIP Software Web Manager, the administrator can retrieve the backup of theconfiguration data (saved in the database)

Chapter 28: Diagnostics andtroubleshootingThis chapter contains the following topics:• IP Deskphone diagnostics on page 283• Local diagnostic tools o

If the display indicates that the server is unreachable and it continuously resets, someparameters must be configured. Things to consider when setting

There are four different boot loaders in the FLASH and application load. Various boot loadersare used to recover the IP Deskphone if a failure occurs.

Diagnostics option DescriptionEthernet Statistics Provides some Ethernet statistics forNetwork Interface and PC port.IP Network Statistics Provides IP

Figure 74: Network menu screenAfter you access the Network menu, the following options are available:• Server Settings• Device Settings• Diagnostics•

Table 98: NavigationKey ActionUp and down arrows Use the up and down arrows to change theselected item in the list.Enter Invokes the Select Context-se

3.Software Version: 3.00.09.02 Hardware ID: xxxxxx4.Set IP: xxx.xxx.xxx.xxx (could be in IPv4 or IPv6 format)5.Sub-Mask: xxx.xxx.xxx.xxx (could be in

• One of the following file servers used as a Provisioning server:- TFTP server- FTP server- HTTP serverOnly a TFTP server can be used for an initial

Figure 77: Network Diagnostics tools screenThe screen contains two configurable fields:• IP—enter an IP address.• Hops—number of hops used as a config

Key ActionLeft and right arrows Use the left and right arrows to move throughthe configurable fields.Enter Use the Enter key to enter the editing mode

Context-sensitive soft key ActionBack Returns you to the Diagnostics menu.The following table describes the function of the Navigation keys for the Ne

Figure 79: Ethernet Statistics (NI Port) screenThe following is an example of Ethernet Statistics for the IP Deskphone:1. NI Link Status: Up 2. Duplex

Ethernet Statistics (PC Port) screenThe Ethernet Statistics (PC Port) screen displays ethernet statistics for the PC port. To accessthe PC Port, from

The following table describes the function of the Navigation keys for the Ethernet Statistics(PC Port) screen.Table 108: NavigationKey ActionUp and do

Context-sensitive soft key ActionBack Returns to the Diagnostics menu.The following table describes the function of the Navigation keys for the IP Net

Figure 82: Advanced Diag Tools screenThe following table describes the function of the context-sensitive soft keys for the AdvancedDiag Tools screen.T

The command determines whether or not the option can be managed:• If PORT_MIRROR_ENABLE is Yes, then you can activate or deactivate the option. ThePor

Figure 83: Test key screenAfter you activate the test mode, the key event appears on the screen:•Key pressing: "Test key: xx pressed"•Key pr

the express written consent of Avaya can be a criminal, as well as acivil offense under the applicable law.Third-party componentsCertain software prog

Before installation30 SIP Software for Avaya 1200 Series IP Deskphones-Administration January 2012Comments? [email protected]

Figure 84: Logging Systems screenThe Logging Systems screen displays the SIP Logging subsystem. Press the Enter key in theNavigation key cluster to sw

LOGSIP_ENABLE Yes/[No]If the parameter is Yes, the SIP-logging Manager is active and starts logging SIP incoming andoutgoing packages into the log fil

information and summary information about all running tasks), and then initiates recoveryof the IP Deskphone.• Monitors important tasks. The Task Moni

Table 117: List of PDT commands# Command Description1 prtlog >prtlog<mngr_dest>• Prints a content of the ECR-log file.• Outputs content of th

# Command Description11 checkStack <taskName | taskid>Check stack of some task12 tt <taskName | task id> Print Task Trace13 info Print Har

# Command Description32 clearlog>clearlog<mngr_dest>Clears content of the specified log file. The inputparameter specifies the type of loggin

Component Flag Descriptiondisabled (dimmed); the optionis deactivated by force and youcannot manage the option.• The values are YES and NO.The default

Component Flag Descriptionmanager is not active and theIP Deskphone does not log inSIP incoming and outgoingpackages.Diagnostic LogsThe IP Deskphone s

ERROR*ecrStackShow: :StackOverflow: PDT tpStackBase = 0x8194ffa0,pStackLimit=0x8194bfa0, pStackEnd= 0x8194bfa0 tstack: base 0x8194ffa0 end0x8194bfa0 s

Figure 85: Example of the supplementary information in the ECR-log fileECR-log fileSIP Software for Avaya 1200 Series IP Deskphones-Administration Ja

Chapter 6: Configure the provisioningserver Important:If you have UNIStim software on your IP Deskphone, the software must be converted from UNIStim

Figure 86: Example of the supplementary information in the ECR-log file (continued)The following is an example of the ECR-log file.PDT>prtlog 0 (--

Figure 87: Example of the ECR-log fileECR-log fileSIP Software for Avaya 1200 Series IP Deskphones-Administration January 2012 311

Figure 88: Example of the ECR-log file (continued)Diagnostics and troubleshooting312 SIP Software for Avaya 1200 Series IP Deskphones-Administrati

SIP-log fileThe SIP-log file registers incoming and outgoing SIP-packages, and each package is loggedas a record. There are two sections:• The first s

Figure 89: Example of the SIP-log fileDiagnostics and troubleshooting314 SIP Software for Avaya 1200 Series IP Deskphones-Administration January

Figure 90: Example of the SIP-log file (continued)SIP Software Web ManagerThe SIP Software Web Manager stores all the diagnostic logs at:/usr/local/si

Configuration server logsTo view all logs related to the configuration server, go to:/usr/local/sipx/var/log/sipxbx/sipxconfig.log /usr/local/sipx/var

IndexNumerics802.1ab Link Layer Discovery Protocol (LLDP) ...104802.1x (EAP) authorization ...103802.1x (EAP)

Emergency call location information ...165Emergency calls overview ...165Emergency service

Server URL ...115Server URL configuration ...116Serv

Download the SIP Software to the provisioning serverTo download the SIP Software, perform the following procedure.Downloading SIP Software for the IP

Figure 4: Sample provisioning fileCreate the SIP provisioning file on the provisioning serverSIP Software for Avaya 1200 Series IP Deskphones-Administ

Table 4: Provisioning file supported sections[DEVICE_CONFIG] Device configuration file[FW] Firmware image[DIALING_PLAN] Dialing plan[LANGUAGE] Downloa

this file is associated. Language files are signed by Avaya and are authenticated by thesoftware for security reasons.• [IMAGES] — section for the ima

version stored in the IP Deskphone. If the version is not applicable, as in the caseof language files, the date of the file must be used for the decis

specified, the SERVER_IP that is used is the same SERVER_IP that is used to downloadthe provisioning file.• DELETE_FILES [YES | NO], if present, erase

If a user has already logged in and either defaulted or chosen English as the user languagepreference, changing the configuration files does not affec

The next table provides a summary of the commands that can be used in the deviceconfiguration file. A description and the exact syntax of each command

4 SIP Software for Avaya 1200 Series IP Deskphones-Administration January 2012Comments? [email protected]

Configurationcommand typeConfiguration commandsFORCE_TIME_ZONEIM_MODEIM_NOTIFYDEF_DISPLAY_IMCALL_WAITINGDISTINCTIVE_RINGINGUSE_RPORTTOVM_SOFTKEY_ENABL

Configurationcommand typeConfiguration commandsFP_ENTERED FTP_PASSWORDQoS and ToScommandsDSCP_CONTROL802.1P_CONTROLDSCP_MEDIA802.1P_MEDIADSCP_DATA802.

Server and network configuration commands• SIP_DOMAIN[x] [domain_name] preconfigures the proxy domain name for all servers.The same configuration can

• UPDATE_USERS [YES | NO] affects the default user names stored in the IP Deskphone.If this flag is configured as YES, the default user names are over

• TOVM_VOICEMAIL_PARAM<string> — customizes the parameter name of the SIP URIof the voice mail system.• SCA_APPEARANCES — configures the maximum

Note:To provision USE_RPORT, the IP Deskphone must be rebooted after the deviceconfiguration file is updated. To force a hard reboot after the device

• VMAIL_DELAY[x] is a delay, configured in milliseconds, between when the voice mailserver answers the call and the start of dialing the voice mail us

deleted. This recommendation applies to other parameters in the IP Deskphone-specific configuration file.• AUTOLOGIN_AUTHID_KEYxx — is used for auto l

• REDIRECT_TYPE [MCS | RFC3261] — is a command used to select different protocolsfor IP Deskphone redirection. The default setting is MCS.- MCS - when

• AudioCodec <n><codec id><description> — is a command that specifies the codecsthat are available for the user to select. You can c

ContentsChapter 1: New in this release...13Features...

• DST_ENABLED [YES | NO] — enables and disables the Daylight Savings Time (DST)mechanism. The time received from the server is GMT and is converted to

Location Time zone offset (seconds)(GMT+12:00) Auckland, Wellington 43200• FORCE_TIME_ZONE [YES | NO] — allows you to force the time zone offset on ea

restrict the IP Deskphone to 0 logins. The number of concurrent logins can never exceed24, regardless of the value configured on MAX_LOGINS. The defau

• MAX_IM_ENTRIES [x] — is used to configure the maximum number of Instant Message(IM) entries and takes a number as a parameter. Once the maximum numb

- NO - the pound (#) key functions as any other digit or character on the dial pad typicallyused in networks that use vertical service codes or access

- NO - the ring splash does not play.• FORCE_CFWD_NOTIFY [YES | NO ] — allows the administrator to force the behaviorof the DEFAULT_CFWD_NOTIFY value

File Transfer Protocol (TFTP) server. You can enable or disable this feature with the flagpresent in the Device Configuration file. By default, this f

Example:MENU_AUTO_BACKOUT 15 Note:There are some application screens that do not time out. Some menus, such as theadministration menus, require the us

Configuration flag:BM_IMG_SELECT_ENABLE Y/N (default: Y)• USE_BG_IMAGE — is used to configure the background image for the display of newlycreated pro

Configuration flag:BLF_RESOURCE_LIST_URI <blf uri>The <blf uri> is the server provided URI to subscribe for BLF notifications, forexample,

DRegex...

• HOTLINE_URL — is used as To field of INVITE message by the SIP IP Deskphone tonotify the Proxy Server that this is a call from a Hotline Deskphone.

- NO—The Port Mirroring prompt in the Advanced Diag Tools dialog is disabled(dimmed) and cannot be modified.• MEMCHECK_PERIOD — is used to determine t

• KEY_ALGORITHM — is the preferred key generation algorithm. The accepted value isKEY_ALG_RSA.• TLS_CIPHER — is the preferred TLS Cipher used for HTTP

- VAL_MANUAL_B—If the resource file is not signed and if there are no customercertificates, then enter Finger Print Value and select the Accept option

• DSCP_DATA [x] is a value entered in decimal format between -1 and 63 representing theDSCP value in the provisioning packets. If the value is -1, the

• BUSY_TONE [frequency1 | frequency2 | on_time | off_time] is used to select the toneadvising the caller that the telephone number is busy. You can se

STUN - the most common NAT traversal method.• NAT_MEDIA [NONE | STUN] indicates the type of protocol used for NAT traversal in themedia ports. The def

- NO - disables VQMoN. NO is the default.• VQMON_PUBLISH_IP [xxx.xxx.xxx.xxx] is used to configure the IP address of thePVQMoN server that collects vo

• PACKET_LOSS_EXCE [xx] is the threshold to send a report on Packet Loss greater than[xx]. The default is 1280 (5%). Using 0 resets the threshold to d

- NO - disables periodic VQMon session reports. Default is NO.• SESSION_RPT_INT [xx] is used to specify the interval for the periodic VQMon sessionrep

Ctrl Priority bits...

IP Deskphone-specific configuration files support customizing the IP Deskphone on aIP Deskphone/user level. Parameters in the device configuration fil

IP Deskphone configuration file is updated, configure FORCE_REBOOT YES in thedevice configuration file.• AUTOLOGIN_PASSWD_KEY01This parameter is locat

identified, the IP Deskphone with SIP Software sends the invite without the need to press thesend key. This behavior closely matches the traditional P

Figure 6: Sample dialing planCreate the Dialing Plan file on the provisioning serverSIP Software for Avaya 1200 Series IP Deskphones-Administration J

Dialing function descriptionDialing planAs most IP Deskphone users are used to dialing digits to indicate the address of the destination,there is a ne

$5="Avaya.com"$t=10000 (default timer is 10 seconds)$a=Avaya.comThe second section of dialing plan contains the digit map. The digit map sec

Figure 10: DRegex rulesConfigure the provisioning server76 SIP Software for Avaya 1200 Series IP Deskphones-Administration January 2012Comments?

Downloadable WAV filesIt is possible to customize the ring tones on the IP Deskphone with SIP Software. Up to fivespecial ring tones can be downloaded

• HTTP• HTTPSThe SIP Software Web Manager provides and easy-to-use web interface for configuring theIP Deskphone and managing users, groups of users a

Figure 11: SIP Software Web Manager network diagramConfiguration of the IP Deskphone using Web ManagerSIP Software for Avaya 1200 Series IP Deskphones

Presence...

The preceding figure illustrates the different components, in the network, that communicatewith the SIP Software Web Manager. When the IP Deskphone re

• dial plan• languagesThe USER CONFIG section invokes the MAC-specific file which contains IP Deskphone-specific information, mapping between lines, a

Configure the provisioning server82 SIP Software for Avaya 1200 Series IP Deskphones-Administration January 2012Comments? [email protected]

Chapter 7: Configure the DHCP ServerThe Avaya 1200 Series IP Deskphones support two basic Dynamic Host Configuration Protocol (DHCP)mechanisms to pro

• The DHCP request contains standard IP Deskphone IP DHCP option requestsfrom the point when the IP Deskphone does not receive the VLAN information.Th

IP Deskphone to Server optionsWhen a DHCP client sends a DHCP Discover and Request message, it includes a list of optionsas part of the request. The I

Server to IP Deskphone optionsThe DHCP server can send any option to the IP Deskphone as part of the DHCP Offermessage. The IP Deskphone accepts the f

Chapter 8: Install the IP DeskphoneComplete instructions to install the Avaya 1200 Series IP Deskphone, including detailed figures andapplicable warn

The following figure shows the connections on the IP Deskphone.Figure 12: IP Deskphone connectionsInstall the IP Deskphone88 SIP Software for Avay

Chapter 9: Upgrade and convert theIP Deskphone softwareIntroductionThis chapter describes how to upgrade an Avaya 1200 Series IP Deskphone with UNISt

Default error handling...

5. Press the gray arrow at the end of the Knowledge and Solution Engine box toobtain the Search Results.6. From the Search Results, select the appropr

SIP. To successfully convert the software from UNIStim to SIP, the UNIStim software versionon your IP Deskphone must be 062AC5L or higher.Identify the

4. Lock MenuTo make a selection, press the number associated with the menu item, or use theNavigation key clusterto scroll through the menu items. Pre

1. UFTP download initiated by the server if the server supports this method ofupgrading UNIStim software. Refer to the appropriate documentation for y

This can be the provisioning server as defined in the chapter Configure theprovisioning server on page 31.5. Select the Apply&Reset soft key to sa

The IP Deskphone downloads the software file. The display shows [FW] reading…If the download is successful, the display shows [FW] writing… and the bl

6. From the Search Results, select the appropriate version of the SIP Software forthe IP Deskphone for example, IP Phone 1230 ReleaseSIP12x004.01.03.0

Chapter 10: Voice Quality MonitoringFeature overviewProactive Voice Quality Monitoring (PVQMon or VQMon) allows the Avaya 1200 Series IPDeskphone wit

Server set-upThe IP Deskphone with SIP Software works with Telchemy server software. The name of thesoftware is SQmediator and is available through Te

Metric DescriptionListening R-factor Voice quality metric based on burst packetloss, transmission delay and burst loss.MIU Media Information Unit. MIU