Avaya CallPilot Custom Call Routing BCM Rls 6.0 Instrukcja Użytkownika Pobierz pdf (Strona 43)

CallPilot Custom Call Routing

NN40011-018 Issue 1.2 BCM Rls 6.0 43

Making Changes to a CCR Tree

If it is necessary to make changes to a CCR tree, you must first ensure that

the callers do not experience disruption. Therefore, any reference made to the

CCR tree you wish to change should be removed from the Greeting Table.

Before this is done, you may find it useful to make a copy of the original tree

to substitute whilst changes are made.

Copying a Tree

To make a copy of a tree:

1. Click the Custom Call Routing heading. The CCR Tree Administration

page appears.

2. Click the Create link to create to create a new CCR Tree. The New

CCR Tree page appears.

3. From the Create Options option, select Copy of tree, and select the

tree you need to copy.

4. Click the Submit button.

5. The CCR Tree Properties page will appear. Click the Close button.

Removing References to a CCR Tree from a Greeting Table

1. Click the Auto-Attendant heading.

2. Click the Greeting Tables link.

3. Click the Change link for the Greeting Table that uses the CCR Tree

that you want to disable. The Greeting Table Setup page appears.

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Avaya CallPilot Custom Call Routing BCM Rls 6.0 Instrukcja Użytkownika Strona 43