Avaya Using Technician Interface Software Instrukcja Użytkownika Strona 22

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Using Technician Interface Software
xxii
Bay Networks Customer Support
Bay Networks provides live telephone technical support to our distributors,
resellers, and service-contracted customers from two U.S. and three international
support centers. If you have purchased your Bay Networks product from a
distributor or authorized reseller, contact the technical support staff of that
distributor or reseller for assistance with installation, configuration,
troubleshooting, or integration issues.
Customers also have the option of purchasing direct support from Bay Networks
through a variety of service programs. The programs include priority access
telephone support, on-site engineering assistance, software subscription, hardware
replacement, and other programs designed to protect your investment.
To purchase any of these support programs, including PhonePlus™ for 24-hour
telephone technical support, call 1-800-2LANWAN. Outside the U.S. and
Canada, call (408) 764-1000. You can also receive information on support
programs from your local Bay Networks field sales office, or purchase Bay
Networks support directly from your reseller. Bay Networks provides several
methods of receiving support and information on a nonpriority basis through the
following automated systems.
CompuServe
Bay Networks maintains an active forum on CompuServe. All you need to join us
online is a computer, a modem, and a CompuServe account. We also recommend
using the CompuServe Information Manager software, available from
CompuServe.
The Bay Networks forum contains libraries of technical and product documents
designed to help you manage and troubleshoot your Bay Networks products.
Software agents and patches are available, and the message boards are monitored
by technical staff and can be a source for problem solving and shared experiences.
Customers and resellers holding Bay Networks service contracts can visit the
special libraries to acquire advanced levels of support documentation and
software.
To open an account and receive a local dial-up number, call CompuServe at
1-800-524-3388 and ask for Representative No. 591.
In the United Kingdom, call Freephone 0800-289378.
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