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114088 Rev. A
xxvii
Technical Support and Online Services
To ensure comprehensive network support to our customers and partners
worldwide, Bay Networks Customer Service has Technical Response Centers
in key locations around the globe:
• Billerica, Massachusetts
• Santa Clara, California
• Sydney, Australia
• Tokyo, Japan
• Valbonne, France
The Technical Response Centers are connected via a redundant Frame Relay
Network to a Common Problem Resolution system, enabling them to transmit and
share information, and to provide live, around-the-clock support 365 days a year.
Bay Networks Information Services complement the Bay Networks Service
program portfolio by giving customers and partners access to the most current
technical and support information through a choice of access/retrieval means.
These include the World Wide Web, CompuServe, Support Source CD, Customer
Support FTP, and InfoFACTS document fax service.
- Using Technician 1
- Interface Software 1
- Bay Networks Software License 3
- Contents 5
- 114088 Rev. A 10
- About This Guide 19
- Audience 20
- Before You Begin 20
- Conventions 21
- Acronyms 22
- World Wide Web 29
- Customer Service FTP 29
- Support Source CD 30
- CompuServe 30
- InfoFACTS 31
- How to Get Help 31
- Chapter 1 33
- Differences from Site Manager 34
- Logging In 35
- <User 36
- Manager> 36
- <password> 36
- <passcode> 37
- 1-6 114088 Rev. A 38
- 114088 Rev. A 1-7 39
- 1-8 114088 Rev. A 40
- 1-10 114088 Rev. A 42
- User or Manager) 43
- Logging Out 44
- 114088 Rev. A 1-13 45
- 1-14 114088 Rev. A 46
- Chapter 2 47
- Configuring the Console Port 47
- Using the set Command 49
- Console Port Parameters 50
- 52
- <port_no.> 53
- 54
- 54
- 55
- 56
- <router_name> 58
- Configuring the Console Port 59
- <option> 60
- 2-18 114088 Rev. A 64
- Using Autoscript Files 65
- Sample Autoscript Files 66
- Customizing Autoscript Files 67
- Chapter 3 69
- Using Operating Commands 69
- Displaying Online Help 70
- Halting a Command 71
- (Command 3) 74
- (Displays the history list) 74
- Loading a Command into Memory 75
- Pinging a Remote Device 75
- 114088 Rev. A 3-9 77
- IPX Ping 80
- <timeout> 81
- <repeat_count> 81
- OSI Ping 83
- 3-16 114088 Rev. A 84
- VINES Ping 86
- <target address> 87
- AppleTalk Ping 89
- <target_address> 90
- APPN Ping 92
- Examples (server): 95
- Examples (client): 96
- Chapter 4 97
- Using Multiple Memory Cards 99
- 4-4 114088 Rev. A 100
- 114088 Rev. A 4-5 101
- Displaying a Directory 103
- Examples: 104
- 114088 Rev. A 4-9 105
- Changing the Active Volume 106
- Copying a File 107
- Transferring a File 109
- In-Band File Transfers 110
- 114088 Rev. A 4-15 111
- Out-of-Band File Transfers 113
- Deleting a File 114
- Compacting File Space 115
- Formatting a Memory Card 116
- <vol> 117
- Chapter 5 119
- Managing a DOS File System 119
- Overview 120
- Naming Files and Directories 121
- Mounting a Volume 122
- Figure 5-1. Mounting a Volume 123
- Unmounting a Volume 124
- <dir_name> 125
- 5-10 114088 Rev. A 128
- Labeling a Diskette 129
- Creating a Directory 130
- Removing a Directory 130
- Renaming a File or Directory 131
- <filename> 135
- <remote_IP_address> 135
- Changing File Attributes 137
- filename extension 140
- Chapter 6 141
- Managing Events 141
- 143
- 6-4 114088 Rev. A 144
- Saving the Events Log 148
- 6-10 114088 Rev. A 150
- Clearing Events 154
- Chapter 7 155
- Accessing the MIB 155
- Listing MIB Objects 156
- Getting MIB Values 158
- Setting MIB Values 160
- 114088 Rev. A 7-7 161
- Committing MIB Sets 162
- Saving the Configuration 163
- Using the MIB-II Counter 163
- 164
- Chapter 8 165
- System Administration 165
- AN/ANH/ASN Administration 166
- Configuring the Boot Source 167
- Booting the Router 173
- 114088 Rev. A 8-11 175
- <image_name> 177
- <config_name> 177
- <wfRuiBootDateAndTime> 179
- 8-16 114088 Rev. A 180
- Specify a boot image name 182
- <filename> 183
- Restarting a Slot 186
- <slot_no.> 187
- Resetting a System or Slot 188
- > reset reset 190
- Running Diagnostics 193
- > diag diag 195
- <slot_number> 196
- Validating an Executable File 199
- 8-36 114088 Rev. A 200
- Upgrading PROMs Remotely 203
- 8-40 114088 Rev. A 204
- Using the prom Command 205
- <volume_no.> 206
- <Boot_PROM_source_file> 206
- <slot_ID > 206
- 207
- 207
- Resetting the Date and Time 210
- 211
- Assigning Passwords 212
- 8-50 114088 Rev. A 214
- $: securelogin 214
- <port_number> 215
- Managing SNMP Secure Mode 216
- 114088 Rev. A 8-53 217
- Setting the Encryption Key 218
- Example: 219
- 8-56 114088 Rev. A 220
- WCP Search Depth Attributes 221
- 256> 222
- <0 - 255 222
- <router_model> 223
- 114088 Rev. A 8-61 225
- Monitoring ip Routes 227
- 230
- Example (IP routes) 231
- Example (bgp routes) 232
- Example (ospf_lsdb) 234
- 114088 Rev. A 8-71 235
- -A] flag.) 235
- Routing Tables 236
- Interface Cache 237
- Multicast Cache 238
- Slot/Internal Cache 239
- OSPF Link State Database 240
- Determining Circuit Numbers 240
- 8-80 114088 Rev. A 244
- Chapter 9 247
- Managing Aliases 247
- <name> 248
- <alias_value> 248
- Debugging Aliases 253
- Deleting an Alias from Memory 253
- Saving Aliases to a File 254
- Loading Aliases from a File 255
- 9-12 114088 Rev. A 258
- 9-14 114088 Rev. A 260
- 9-16 114088 Rev. A 262
- 9-18 114088 Rev. A 264
- Appendix A 265
- A-4 114088 Rev. A 268
- (continued) 269
- (continued) 270
- Bay Networks Router MIB Files 271
- Compliance with Specifications 271
- Implementation Notes 272
- Supported Traps 273
- Unsupported Operations 274
- Line Number Attributes 274
- 275
- Appendix B 277
- About xmodem 278
- The xmodem Command 280
- Hardware Configuration 285
- Opening a Connection 286
- <source_vol> 288
- Local command? 290
- <source_vol/dir> 291
- B-16 114088 Rev. A 292
- 114088 Rev. A B-17 293
- Opening Wfterm 294
- 114088 Rev. A B-19 295
- B-20 114088 Rev. A 296
- Initializing the Local Modem 297
- Dialing a Remote Router 298
- 114088 Rev. A B-23 299
- File Transfer Functions 300
- 114088 Rev. A B-25 301
- 114088 Rev. A B-27 303
- File Transfer Aborted 304
- 114088 Rev. A B-29 305
- Closing the Connection 306
- Quitting Wfterm 307
- Appendix C 309
- Using Syslog Messaging to 309
- Monitor Router Events 309
- C-2 114088 Rev. A 310
- Retrieves 311
- Messages 311
- Remote Hosts and Filters 312
- Polling the Events Log 313
- Identifying Entity Filters 313
- Filtering by Event Number 314
- Filtering by Slot Number 315
- C-8 114088 Rev. A 316
- C-10 114088 Rev. A 318
- C-12 114088 Rev. A 320
- 114088 Rev. A C-13 321
- <process_id> 323
- C-16 114088 Rev. A 324
- <1 - 10> 325
- <5 - 610000> 325
- <host_IP_address> 325
- <0 - 255> 327
- Managing Syslog on a Router 331
- <wfSyslogHostDest> 332
- Example Syslog Configuration 334
- <Host_IP_Address> 335
- Syslog Parameter Descriptions 336
- 114088 Rev. A C-29 337
- 338
- 338
- 339
- 344
- 346
- <entity_code> 347
- <filter_index> 347
- <witfd> 349
- <0 - 14> 350
- 114088 Rev. A C-45 353
- For More Information 355
- 114088 Rev. A Index-1 357
- 114088 Rev. A Index-3 359
- 114088 Rev. A Index-5 361
- 114088 Rev. A Index-7 363
- 114088 Rev. A Index-9 365
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