
viii
Endstation Can Ping Local and Remote Interfaces on the Router, but Cannot Ping a
Remote Station ................................................................................................6-14
Troubleshooting Routing Information Protocol (RIP) ..............................................6-14
Troubleshooting Open Shortest Path First (OSPF) ................................................6-15
Troubleshooting IPX .....................................................................................................6-16
Troubleshooting OSI .....................................................................................................6-21
Troubleshooting Switched Services ..............................................................................6-23
Master Cannot Connect to Slave ...........................................................................6-25
Troubleshooting RS232 Raise DTR Dial (Unbalanced) .........................................6-25
Troubleshooting V.35 Raise DTR Dial (Balanced) ..................................................6-26
Troubleshooting ISDN BRI and PRI .......................................................................6-27
Troubleshooting Other Networking Protocols ...............................................................6-30
Chapter 7
Troubleshooting a Site Manager Problem
Site Manager Won’t Start ...............................................................................................7-1
Site Manager Won’t Start on a PC ...........................................................................7-1
Cannot Find File Message .................................................................................7-2
Working Directory or Path Is Invalid Message ...................................................7-3
Unable to Find UDP Port Numbers for SNMP Message ...................................7-3
Site Manager Won’t Start on a UNIX Workstation ....................................................7-3
Unable to Load SNMP MIB or File Was Inaccessible Message ........................7-4
Unable to Run . . . Module Message ..................................................................7-4
Cannot Establish a Site Manager Session with the Router ............................................7-5
Using an Alternative Site Manager Workstation to Enable Access ..........................7-5
Using the Technician Interface to Enable Access ....................................................7-6
Cannot Connect after Upgrading a Series 5 Router ................................................7-6
Cannot Connect Site Manager Running on a PC ....................................................7-6
Cannot Connect Site Manager Running on a UNIX Workstation .............................7-7
Target Does Not Respond (or Similar Message) ............................................................7-8
Cannot Allocate Colormap Message ..............................................................................7-9
UNIX Workstation Generating Core Dumps ...................................................................7-9
Chapter 8
Getting Help
Reporting a Problem to the Bay Networks Technical Response Center .........................8-1
Sending and Retrieving Files to and from Bay Networks ...............................................8-2
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