
Troubleshooting Routers
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Unlike the Series 5 software, more than one user can establish an inbound or
outbound Telnet session with a router at the same time. However, we do not
recommend multiple Telnet sessions because the memory requirements to
maintain multiple TCP connections can affect system performance.
For more detailed instructions on how to establish a Telnet connection to a router,
refer to Using Technician Interface Software.
To troubleshoot Telnet, refer to “Troubleshooting Telnet, FTP, and TFTP” in
Chapter 6.
Taking a Snapshot of Your Network
We recommend that you periodically gather and save the forwarding and routing
tables maintained by the protocols running in each router. You can use the
Technician Interface or the Statistics Manager to do this.
Access to this information will be helpful when you are troubleshooting problems
in the future. For example, when troubleshooting a problem, you may find the
next hop address to a given destination does not match that in a table you saved
previously. This would help you to conclude that there may be a problem with the
connection to the node that should be the next hop address.
You can use the Technician Interface to save tables (or any other Technician
Interface displays) to a single file as follows:
1. Access Manager mode.
2. Enter the following command:
record open
<volume>
:
<filename>
<volume>
is the number or letter of the router’s storage medium you are using
to store the file.
<filename>
is the name of the file you are creating to store the text that
appears in the Technician Interface.
3. Display the routing tables.
4. Enter the following command to copy the file from memory to the
router’s file storage medium and terminate the recording:
record close
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