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Troubleshooting Routers

6-2

Troubleshooting AppleTalk

This section assumes that you have isolated a problem to AppleTalk. If not, refer

to Chapter 2 to determine whether these instructions apply to your problem.

Troubleshoot AppleTalk problems as follows:

1. Use the Events Manager or the Technician Interface to ﬁlter the log to

display messages of all severity levels for AppleTalk.

The Technician Interface command is

log -fftwid -eAT -s

<slot_no.>

Example

If you are ﬁltering events from Slots 3 and 4, you enter

log -fftwid -eAT -s3 -s4

Enter the following command to check the base records:

get wfAppleBase.*.0

The most important attributes are

• The State attribute shows whether AppleTalk is up (1), down (2),

initializing (3), or not present (4). You cannot change this setting.

• The Disable attribute reveals whether AppleTalk is enabled (1) or disabled

(2).

3. Check the values of the following statistics twice and compare them to

determine whether AppleTalk is currently receiving and transmitting

packets, and generating errors:

• The reception and transmission statistics

If the reception or transmission statistics do not change, do the following:

— Check the reception and transmission statistics of the other protocols

associated with the same connector and the same slot.

— Try disabling and enabling AppleTalk, and watch the log messages to

determine why the connection will not come up.

• The error statistics

4. Make sure that the next hop and network you are trying to reach are in

the routing table entries.

1 2 ... 103 104 105 106 107 108 109 110 111 112 113 ... 253 254

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Avaya Troubleshooting Routers Instrukcja Naprawy Strona 108