
Determining the Scope of a Problem
2-3
• A single protocol on multiple ports within all slots running that protocol?
If so, the problem is most likely in the configuration of the network layer
protocol. Make sure you enabled the protocol and refer to Chapter 6.
• Multiple protocols on multiple ports within all slots in the router (box)?
If so, the problem is most likely operational. Refer to Chapter 3.
• Multiple routers?
If so, the problem is most likely due to an external device. Try to
determine the origin of the problem.
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