
428 Chapter 47 T.38 fax
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• Avoid using manual dial on the originating fax machine. In some fax machines, dialing
manually results in a much shorter call time-out.
• If you must dial manually, wait until the call is answered before you start the fax session.
• For Mailbox Call Answering only, if you must dial manually, enter the digit 8 as soon as you
hear the mailbox greeting. This ensures that CallPilot initiates the fax session before the fax
machine timer starts.
• Increase the call duration by adding a timed pause to the end of the dialing string. This
addition allows the call to ring at the destination before the fax machine call-duration timer
starts. Refer to your fax machine documentation for more information on how to insert pauses
into dial strings.
• Because the problem is related to the delay in initiating the fax session, reduce the number of
rings for fax mailboxes Call Forward No Answer (CFNA).
Note: Enter the digit 8 for Norstar Voice Mail User Interface (NVMUI)
only. To enable fax call answering when using CallPilot User Interface
(CPUI), enter 707.
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