Avaya VTCPD Features (Software Release 2.1 on MPS 2.1) Instrukcja Użytkownika Pobierz pdf (Strona 15)

Avaya VTCPD Overview

P0602483 Ver: 03.41 Page 15

The applications control the actions of the MPS. They contain program instructions

that tell the MPS how to perform functions, such as receiving caller input, providing

voice output, and accessing the host. MPS applications are created using PeriProducer,

which is a GUI-type editor that allows visual sequencing of application instructions.

(See the PeriProducer User’s Guide.)

Applications are directly associated with a specific MPS telephone line, or set of

telephone lines. When a phone line is called, the application associated with that

phone line activates and interacts with the caller and host based on the programmed

instructions.

The application uses the Avaya VTCPD interface to provide the host with a

communication format that matches the host’s requirements. Read and write

operations are performed between the application and the host, based on the

characteristics of that particular host communications protocol.

A protocol is a standardized format for data transmitted between computer systems,

which consists of command codes, data fields, and delimiters. that both computers can

recognize. To send and receive data to/from a host using Avaya VTCPD, applications

must be designed to format and decode messages according the protocol expected by

the host.

An application with a Avaya VTCPD interface can communicate with several hosts,

provided the hosts are using the same protocol. Applications can change the host

session (switching from one host to the other) as needed.

Basic MPS VTCPD-Based Network

Telephone

Network

Application

VTCPD

MPS

Host

Protocol-based

interaction

Computer network

Caller

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Avaya VTCPD Features (Software Release 2.1 on MPS 2.1) Instrukcja Użytkownika Strona 15