Avaya Media Processing Server Series Alarm Reference Manual (Software Release 2.1) Instrukcja Użytkownika Pobierz pdf (Strona 441)

GeoTel Features User Manual NCD Alarm Messages

P0602482 Ver. 04.03 Avaya Page 441

Troubleshooting Guidelines

NIC Phase Lock Loop (PLL)

A system can function as long as it has at least one clock source available for primary

reference. However, it is preferable to have both clocks available. To diagnose possible

PLL problems:

• Verify that all NICs in a system are booted. Use the ncd status command

to determine NIC status.

• Verify that all inter-chassis cables are connected and secure.

• Verify that all TMSs selected as clock sources (listed in $MPSHOME/

common/etc/tms/tms.cfg) are running and the associated spans are in

service.

NIC Redundancy

A chassis may be equipped with dual NICs to provide a backup in the event that one

card fails. The primary and secondary NIC need to be connected so that the secondary

NIC can monitor the status of the primary NIC (and take over for it in the event of

failure). To diagnose possible redundancy problems:

• Verify the NIC configuration file settings in $MPSHOME/common/etc/

tms/tms.cfg and the bootptab file.

• Use a serial console to isolate NIC boot problems.

• Use the NIC LEDs to isolate communication problems between the primary

and secondary NICs,

NIC ATM

Inter-chassis bridging occurs over an ATM fiber link between the chassis. To diagnose

possible ATM problems:

• Force a switch from the primary NIC to the slave. This can isolate the problem

NIC (if only one is faulty).

• Verify that all cables are connected and secure.

• In multi-chassis systems, verify that the cards are in the original factory-set

chassis and slots.

• Verify that the ATM fiber cable is not broken. The NIC has a "Fiber Integrity"

LED which lights if the fiber is broken. Note that this only verifies cable

continuity, not a configuration problem.

• Verify that the ATM switches are programmed to the factory installation

settings.

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Avaya Media Processing Server Series Alarm Reference Manual (Software Release 2.1) Instrukcja Użytkownika Strona 441