Avaya IVR - Business Communications Manager Podręcznik Użytkownika Pobierz pdf (Strona 7)

Chapter 1: Preface

Scope

Avaya Business Communications Manager (Avaya BCM) with Interactive Voice Response

(IVR) capabilities is a communications platform that delivers multimedia voice processing,

business telephony applications, and data networking services.

The Avaya BCM-IVR 2.1 Upgrade manual explains how to upgrade an Avaya BCM-IVR 1.X

system to an Avaya BCM-IVR 2.1 system. It further explains how to port existing applications to

run on the upgraded Avaya BCM-IVR 2.1. This manual is not intended to replace individual

software manuals. It is meant only to be used as a supplement to them.

Intended Audience

This manual is intended for both IVR Application Developers and Avaya BCM-IVR System

Administrators. This manual assumes that the reader is familiar with:

• Avaya BCM application development;

• site-specific operating procedures relating to the Avaya BCM;

• specific application functions performed by the Avaya BCM; and

• other equipment to which the Avaya BCM may be connected.

Basic knowledge of your operating system software is also assumed.

Customer Service

Visit the Avaya Web site to access the complete range of services and support that Avaya

provides. Go to http://www.avaya.com or go to one of the pages listed in the following sections.

Avaya Business Communications Manager—IVR Upgrade Guide September 2010 7

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Avaya IVR - Business Communications Manager Podręcznik Użytkownika Strona 7