
Important Product Information
40 Getting Started with Remote Feature Activation (RFA)
IC license file information
Table 13 shows information that you need to know to create a license file for IC.
Table 13: Interaction Center license file information table
Host ID
Host ID
information
New Installs/Migrations
Additions
PCN Update
Upgrade
Swap-Out
RFA Feature
Keyword
Description
RFA Feature
Keywords
Value
Type
X The Host ID
is the Media
Access
Control
Address
(MAC) of
the first
ethernet
port (eth0)
on the
server.
X X X X X Max num users
concurrently
logged into IC
Max num users for
inbound voice
channel media
VALUE_
TOTALAGENTS
VALUE_
INBOUNDVOICE
AGENTS
2
2
Max num users for
email media
channel
Max num users for
web media
channel
VALUE_
EMAILAGENTS
VALUE_WEB
AGENTS
2
2
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