
Important Product Information
38 Getting Started with Remote Feature Activation (RFA)
Interaction Center
RFA is used to obtain a license file for Interaction Center (IC) when:
● IC is purchased with Release 6.1.3 or later.
Note:
Note: When IC is purchased with Release 6.1.3 or later, the Interaction Center
Operational Analyst (IC/OA) Price Tool version 3.4 or later is required.
● IC is used in a production environment. If IC is being used for demonstration or evaluating
purposes, an RFA license is not needed.
● A single WebLM (one Host ID) environment is being used.
● A permanent license is needed.
● A change in the Host ID is needed. In this case the RFA Swap-Out functionality is used to
create a new license file containing the new Host ID.
Note:
Note: If your Avaya IC system includes multiple sites, or a redundant multi-server
solution, you need a series of segmented licenses. Each segmented license is
specific to a WebLM application in your Avaya IC system. In these situations,
RFA is not used to generate a license file. When RFA is not used to license IC,
SBS3000:
Communication
Manager in PCLAN
mode
Serial
number of
the H.248
gateway
Off Off On Off
SBS3000B: LSP Serial
number of
H.248
gateway
Off Off On On
Table 12: SBS licensing information (continued)
Licensed
Object
FEAT_IP_PNC FEAT_PNS FEAT_
PRETH
LSP
2 of 2
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