
Remote Feature Activation Overview
20 Getting Started with Remote Feature Activation (RFA)
Table 3 shows the Helpdesk group to contact and the Helpdesk’s contact information for RFA
application support.
Table 3: IT Helpdesk information
Groups Contact
● United States and Canada
Avaya associates
● Members of one of the
Variable Workforce Groups
● Avaya Contractors
● Avaya BusinessParters
● For urgent matters call 866-282-2948 or
(303)354-8999.
● For less urgent matters with an expected 48
hour (or more) response time send an e-mail
● All international callers ● No language support: 866-282-9248 or
(303)345-8999
● Language support: Contact your regional
support center. Support center contact
information see http://support.avaya.com/
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