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PeriView Reference Manual
Page 150 # P0602566 Ver: 2.7
Phone Line Status
Phone line status refers to the physical state of phone lines for a specific period of
time. Phone line status indicates what is actually happening on the line during a time
period. You can monitor the current phone line status for MPS and the applications.
Phone line status is defined by seven color coded activity states, which display along
the y-axis of each graph.
The Activity Monitor quantifies and displays each the following phone line states:
Connected, Ready, Referral, Busy, Down, No Answer, and Unreachable. These six
phone line states are defined in the following table.
Phone Line State Color Description
Connected Green The monitor detects ongoing interaction
between the MPS phone lines and callers,
indicating calls are in progress on these lines.
Ready Yellow The monitor detects the MPS phone lines are in
service and ready to take calls.
Referral Orange Detected activity is dependent upon the type of
referral method that has been instituted—either
a hook flash or digital referral method.
Hook Flash Referral The monitor detects if the MPS phone lines are
in the process of referring the call to an
operator.
Digital Referral Activity can be in one of the two following
states:
• The lines are in the process of referring to
operators.
• The callers are interacting with operators
Busy Purple The monitor detects the MPS phone lines are in
an in-service-busy state and not able to take
calls.
Down Red The monitor is able to contact the MPS phone
lines, but detects the lines are not able to
receive calls, indicating that these lines can be
faulty.
No Answer Blue The line is Idle and the state is set to no
answer.
- PeriView Reference Manual 1
- Table of Contents 3
- Page iv # P0602566 Ver: 2.7 4
- Page vi # P0602566 Ver: 2.7 6
- Intended Audience 10
- How to Use This Manual 10
- Organization of This Manual 11
- Trademark Conventions 13
- Working with 15
- PeriView 15
- Introduction to PeriView 16
- Working with PeriView 17
- PeriView Work Environment 18
- Components in the MPS 19
- Start PeriView and Login 21
- Client Based 21
- Browser Based 21
- Understanding PeriView 25
- Navigating PeriView 26
- Toolbars 26
- Right-click Menus 26
- Screen Tips 26
- PeriView Toolbars 27
- PeriView Menus 29
- The Navigation Pane 33
- Tree Objects and Their States 35
- Tree Objects 35
- Tree Object States 36
- User Manager 39
- Introduction to User Manager 40
- User Manager—User Tab 41
- Add a new User 41
- Remove a User 45
- Setting User Properties 46
- Setting User Privileges 50
- Membership Management 53
- User’s Advanced Properties 56
- Setting Password 59
- Configuring Global Properties 60
- User Manager—Group Tab 62
- Adding a new Group 62
- Remove a Group 64
- Setting Group Properties 65
- Setting Group Privileges 68
- Member Management 71
- Group’s Advanced Properties 74
- Application 77
- Configuration 77
- Configurations Options 79
- Application Configuration 101
- Application Manager 121
- Click to remove 125
- Magnifier tool 127
- Expand and Collapse the Tree 129
- Tree Object Information 130
- # P0602566 Ver: 2.7 Page 117 131
- Types of Applications 132
- Types of Phone Lines 133
- File Location Requirements 134
- Assign Action 137
- Start and Restart Action 139
- Terminate or Unassign Action 141
- Reorder Action 147
- # P0602566 Ver: 2.7 Page 139 153
- # P0602566 Ver: 2.7 Page 141 155
- Status Tools 159
- Working with the Status Tools 161
- Overview 163
- Phone Line Status 164
- Phone Line Status Graph Types 168
- Linked Graph Properties 177
- Component Span Status 181
- Component Host Status 187
- MPS Control Center 193
- MMDP Configuration 195
- Adding a Data Provider 196
- Removing Data Provider 202
- Adding Monitored System 206
- Removing Monitored System 207
- MPS Configuration 211
- MMF Configuration 218
- VOS Configuration 220
- VpsHosts Configuration 221
- Cluster Configuration 222
- IPML Configuration 222
- Telephony Link Server 229
- CCT-IVR Integration 234
- CTI Connection to the IVR 248
- TAPI Connection to the IVR 257
- Alarm Viewer 261
- Source of Alarm Information 265
- Live Alarms 265
- Default Alarm Log Files 265
- Alarm Viewer Window 267
- Alarm Information 267
- View Live Alarms 269
- View Default Alarm Log Files 270
- Filter Alarms 272
- Creating a Filter 273
- Simple Filter 273
- Advanced Filter 275
- Saving a Filter 278
- Filtering Alarm Log Files 279
- Configuring Data 281
- Provider for PeriView 281
- Introduction 282
- Netscape for Solaris 283
- Installation 283
- Installing Java Plug-in 284
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