Avaya Business Communication Manager 5.0 - Configuration - Devices Instrukcja Użytkownika Pobierz pdf (Strona 135)

Set access to call answer features configuration 135

Nortel Business Communication Manager 5.0

Configuration — Devices

NN40170-500 02.04 Standard

August 2009

• name and number of the caller

• indication if the call is long distance

• indication if the call was answered and by whom

• time and date of the call

• number of repeated calls from the same source

• name of the line carrying the call

Call Log can help to:

• keep track of discarded calls, or calls not answered

• track patterns for your callers (for example, volume of calls and geographic

area of calls)

• record caller information quickly and accurately

• build a personal telephone directory from log items

Information, such as long distance indicator and the caller name and number,

may not show in the log. The appearance depends on the Call Display

services provided by your local telephone company, and the local telephone

company at the caller end.

Call logging limitations:

• A total of 1000 log spaces for BCM50, or 3000 for BCM450, are shared by

all telephones assigned with call log space. To ensure that this list does

not fill up and start rejecting logs, ensure that autobumping is enabled

(FEATURE 815).

• If you answer the call and then forward it, the call logs only at the

forwarding telephone.

• If call forward is set, calls log at both the forwarding telephone and the

target telephone, providing the target telephone answered the call.

• If the call is released by the telephone to which the call is forwarded, only

the forwarding telephone logs the call.

• Hunt group calls are logged only when a call is answered.

• If a call is redirected to and answered at the prime telephone, then the call

is logged at both the redirecting telephone and the prime telephone. If the

call is answered by the intended telephone, then the call is logged only at

that telephone.

• If the telephone experiences a warm-reset, all log entries are flushed.

• If a line has been redirected, calls are not logged.

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Avaya Business Communication Manager 5.0 - Configuration - Devices Instrukcja Użytkownika Strona 135