Avaya BCM 4.0 Call Detail Recording System Instrukcja Użytkownika Strona 48
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48 Chapter 4 Call Detail Recording reports
N0060599N0060599
You can use the record information to drive external PC database applications; for example, to
compile customer information by extracting the CLID data from the real-time records.
Figure 22 Call with DNIS
A call, ringing with DNIS, answered and released
Figure 23 Transferred call
Table 9 Norstar real-time report options and letter codes
Letter code Report option Description
G Ringing Ringing is unique to real-time records, and
indicates a line that is ringing when CDR
receives the CLID Information.
D Dialed Number Identification Service
(DNIS)
Reported only if the line delivers the DNIS
information. If present, it appears after
Ringing information.
AAnswered
NNo Answer
T Transferred
R Released
HV Hospitality vacant
HB Hospitality basic
HM Hospitality mid
*030198 154615 0019 6137635114 John Doe U G
*030198 154615 0019 6137635114 4037352000 U D
*030198 154623 0019 7832 6137635114 John Doe U A
*030198 154831 0019 7832 6137635114 John Doe U R
*041197 094105 0003 7692000 Alan Smith U G
*041197 094105 0003 7692000 7305432 U D
*041197 094111 0003 7344 7692000 Alan Smith U A
*041197 094156 0003 7440 7692000 Alan Smith U T
*041197 094414 0003 7440 7692000 Alan Smith U R
- Document Status: Standard 1
- Document Version: 02 1
- Part Code: N0060599 1
- Date: June 2006 1
- Trademarks 2
- Task list 3
- 4 Task list 4
- Contents 5
- Chapter 1 7
- Audience 8
- Acronyms 8
- Related publications 9
- How to get Help 10
- Chapter 2 11
- N0060599N0060599 12
- Table 1 Report Options 12
- Report formats and types 13
- To assign Norstar report type 14
- Assigning the Date Format 14
- To assign the Date Format 14
- Assigning the Header Format 14
- To assign the Header Format 15
- Assigning the Report Language 15
- To assign the Report Language 15
- Assigning Report Filters 15
- To assign Report Filters 15
- Creating the Feature Code 16
- To designate the feature code 16
- Configuring the Prefix Filter 17
- Include DNIS Info Yes/No 18
- Table 3 Report contents 19
- Chapter 3 21
- Table 4 File Settings 23
- Managing CDR data 24
- Using CDR Pull Transfer 25
- To set up a CDR user account 26
- Starting the CDR Pull Client 28
- To start the CDR Pull Client 28
- Configuring the BCM List file 29
- To create a BCM List file 29
- To select the BCM List file 30
- Scheduling a Pull Transfer 31
- To schedule a Pull Transfer 32
- Using CDR Push Transfer 33
- Using CDR Livestream 37
- Call Detail Recording display 39
- Chapter 4 41
- SL-1 report options 42
- SL-1 Standard reports 43
- SL-1 CLID reports 43
- Norstar reports 45
- Norstar Standard reports 46
- Norstar CLID reports 46
- Norstar Real-time report 47
- Figure 22 Call with DNIS 48
- Figure 23 Transferred call 48
- Norstar All report 49
- Target line/physical lines 50
- Busy reports 50
- Bearer Capability data 51
- PRI call-by-call service 51
- Voice over IP calls 52
- External call forwarding 53
- Line descriptions 56
- Table 10 Real-time record 60
- Figure 67 Charges in units 62
- Figure 68 No charge 62
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