Avaya BCM 4.0 Call Detail Recording System Instrukcja Użytkownika Pobierz pdf (Strona 46)

46 Chapter 4 Call Detail Recording reports

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Norstar Standard reports

Norstar Standard reports start with a header line that contains the date (MM/DD/YY), time (HH/

MM/SS), and LINE and STN fields. The reports have at least one event line showing an event and

time stamp.

Figure 16 Outgoing call

An outgoing call in Standard format

Figure 17 Incoming call

An incoming call in Standard format.

Norstar CLID reports

With this option, CLID information received from the BCM 4.0 server for an incoming call

appears between the report header and the event lines. There is one occurrence of CLID

information per call. CLID information does not appear in the report if CLID information is not

available.

Norstar report field definitions

Calling number

The first line after the header line is the calling number, which can have a maximum of 11

characters. If the calling number information is incomplete, one of the following messages

appears:

• If the number is truncated, a forward slash (/) precedes the digits received.

• If a partial CLID number is received, ‘x’ follows the digits received.

• If the number field does not receive data, UNKNOWN appears.

Name

The second line is the name, which can have a maximum of 15 characters. If the name field does

not receive data, UNKNOWN appears.

Note: CDR reports CLID information only for lines that are capable of delivering CLID.

Your BCM 4.0 must have delivery of CLID information enabled.

-------- 04/04/99 11:39:43 LINE = 0003 STN = 7425

00:00:00 OUTGOING CALL

DIGITS DIALED 5551212

00:00:37 ACCOUNT CODE 87

00:12:59 CALL RELEASED

-------- 04/04/99 12:00:01 LINE = 0083 STN = 7726

00:00:00 INCOMING CALL RINGING 0:32

00:00:39 HOLD

00:01:12 UNHOLD

00:02:47 CALL RELEASED

1 2 ... 41 42 43 44 45 46 47 48 49 50 51 ... 67 68

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Avaya BCM 4.0 Call Detail Recording System Instrukcja Użytkownika Strona 46