Avaya BCM 4.0 Call Detail Recording System Instrukcja Użytkownika Strona 47
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Chapter 4 Call Detail Recording reports 47
Call Detail Recording System Administration Guide
Call type
The third line is the call type. This line appears if the call is a long-distance call. If the call type
field does not receive data, UNKNOWN appears.
Figure 18 Incoming call with CLID
Figure 19 Call with CLID not answered
An abandoned (not answered) incoming call with CLID.
Figure 20 Call with truncated CLID
Figure 21 Call with partial CLID
Norstar Real-time report
Real-time call records are one line long. All real-time records begin with an asterisk (*) to
differentiate them from non-real-time call records. Real-time records are generated only when
CLID Information is available. You can also generate real-time records for five call states and four
hospitality types.
-------- 04/04/99 11:12:01 LINE = 0013 STN = 7465
CALLING NUMBER 4032919123
NAME UNKNOWN
UNKNOWN
BC = SPEECH
00:00:00 INCOMING CALL RINGING 0:32
00:00:39 HOLD
00:01:12 UNHOLD
00:02:47 CALL RELEASED
-------- 04/04/99 20:30:00 LINE = 0035
CALLING NUMBER 4032919123
NAME UNKNOWN
UNKNOWN
BC = SPEECH
00:00:00 NO ANSWER RINGING 3:15
-------- 04/04/99 11:12:01 LINE = 0013 STN = 7465
CALLING NUMBER /12345678901
NAME UNKNOWN
UNKNOWN
BC = SPEECH
00:00:00 INCOMING CALL RINGING 0:32
00:00:39 HOLD
00:01:12 UNHOLD
00:02:47 CALL RELEASED
-------- 04/04/99 11:12:01 LINE = 0013 STN = 7465
CALLING NUMBER 1234567890x
NAME UNKNOWN
UNKNOWN
BC = SPEECH
00:00:00 INCOMING CALL RINGING 0:32
00:00:39 HOLD
00:01:12 UNHOLD
00:02:47 CALL RELEASED
- Document Status: Standard 1
- Document Version: 02 1
- Part Code: N0060599 1
- Date: June 2006 1
- Trademarks 2
- Task list 3
- 4 Task list 4
- Contents 5
- Chapter 1 7
- Audience 8
- Acronyms 8
- Related publications 9
- How to get Help 10
- Chapter 2 11
- N0060599N0060599 12
- Table 1 Report Options 12
- Report formats and types 13
- To assign Norstar report type 14
- Assigning the Date Format 14
- To assign the Date Format 14
- Assigning the Header Format 14
- To assign the Header Format 15
- Assigning the Report Language 15
- To assign the Report Language 15
- Assigning Report Filters 15
- To assign Report Filters 15
- Creating the Feature Code 16
- To designate the feature code 16
- Configuring the Prefix Filter 17
- Include DNIS Info Yes/No 18
- Table 3 Report contents 19
- Chapter 3 21
- Table 4 File Settings 23
- Managing CDR data 24
- Using CDR Pull Transfer 25
- To set up a CDR user account 26
- Starting the CDR Pull Client 28
- To start the CDR Pull Client 28
- Configuring the BCM List file 29
- To create a BCM List file 29
- To select the BCM List file 30
- Scheduling a Pull Transfer 31
- To schedule a Pull Transfer 32
- Using CDR Push Transfer 33
- Using CDR Livestream 37
- Call Detail Recording display 39
- Chapter 4 41
- SL-1 report options 42
- SL-1 Standard reports 43
- SL-1 CLID reports 43
- Norstar reports 45
- Norstar Standard reports 46
- Norstar CLID reports 46
- Norstar Real-time report 47
- Figure 22 Call with DNIS 48
- Figure 23 Transferred call 48
- Norstar All report 49
- Target line/physical lines 50
- Busy reports 50
- Bearer Capability data 51
- PRI call-by-call service 51
- Voice over IP calls 52
- External call forwarding 53
- Line descriptions 56
- Table 10 Real-time record 60
- Figure 67 Charges in units 62
- Figure 68 No charge 62
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