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CallPilot Unified Messaging Installation and Maintenance Guide
Chapter 3
Installing and configuring Unified Messaging
It takes approximately 10 minutes to install Unified Messaging. Depending on the subscribers’
expertise, you can ask them to install CallPilot on their computer.
Installation information
Before you install Unified Messaging on a subscriber’s computer:
• Make sure the subscriber’s computer has the correct hardware and software requirements.
Refer to “Hardware requirements” on page 7 and “Software requirements” on page 8.
• If the subscriber has version 1.06 or earlier of Unified Messaging, you must uninstall the
earlier version before you do the installation procedure. If the subscriber has version 1.07 you
do not need to uninstall it. Refer to “Uninstalling an earlier version of Unified Messaging” on
page 16.
• Ensure that the microphones, speakers, and sound cards that are connected to the subscriber’s
computer are configured. Refer to the manufacturer’s documentation.
• If the subscriber wants to send or receive faxes on their computer, that they have Imaging for
Windows installed. Refer to “Fax requirements” on page 16.
• If the subscriber is going to install Unified Messaging and they want to install the Fax Printer
Driver, they must have the right to impersonate a client after authentication. Refer to the
online Microsoft Knowledge Base article Q821546 for more information.
• Have this information available:
— the fully qualified domain name (FQDN) of the Business Communications Manager
system, or the IP address, if you do not have a DNS
— the SMTP/VPIM prefix of the Business Communications Manager. If you use Message
Networking, include this prefix.
— the subscriber’s mailbox number
Note: If the subscriber uses Novell GroupWise they must have Windows Messaging 4.0
installed on their computer. This is normally the case when Windows is installed on a
computer. However, if Windows Messaging 4.0 is not installed, the GroupWise
installation gives you these options:
• Install the complete Windows Messaging system.
• Leave Windows Messaging as is.
Install the Complete Windows Messaging system even if Windows Messaging is already
installed. This ensures that the GroupWise option is available during Unified Messaging
installation.
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