
22 Using ipView SoftBoard
The information that ipView SoftBoard receives depends on the configuration by the System
Manager of the Nortel Reporting for Contact Center application. Figure 12: Typical ipView
Display shows a typical ipView SoftBoard display.
Short View
When you first start to use ipView SoftBoard, the parameters are displayed as two-letter
abbreviations known as Short View. See
Figure 12: Typical ipView Display.
Figure 12: Typical ipView Display
To view a tool tip that expands the parameter abbreviations, point to an abbreviation. See
Figure 13: Short View with a Tool Tip.
Figure 13: Short View with a Tool Tip
If the System Manager of the Nortel Reporting for Contact Center sets a threshold for any
parameters displayed on your copy of ipView SoftBoard and one of those parameters exceeds the
threshold, the parameter value appears in blinking red.
In the view shown in Figure 14: Short View with a Parameter Value in Alarm, a call in the queue
has exceeded the time threshold set by the System Manager. The parameter is said to be in the
alarm state.
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