
Business Communications Manager
Business Communications Manager 2.5
update to the Desktop Messaging Quick
Reference Guide
About deleting Desktop Messaging messages
Microsoft Outlook and Microsoft Exchange
Message deletion is handled differently in this version of Desktop Messaging.
When you delete a message in Microsoft Outlook or Microsoft Exchange, the message moves
to the Deleted Items folder. Outlook permanently deletes these messages from your CallPilot
mailbox when you exit Outlook. The messages are deleted immediately when you exit.
In earlier versions of Desktop Messaging, deleted messages were not permanently erased until
you removed them from your Deleted Items folder.
Lotus Notes
When you delete a message in Lotus Notes, the message moves to the Trash folder. To
permanently delete these messages, select Actions and click Empty Trash.
To delete a message while it is open, click the Empty Trash icon on the toolbar of the open
message to delete the entire message. The message is permanently deleted, and does not move
to the Trash folder.
Novell GroupWise
If you use Novell GroupWise and you delete a CallPilot message, the message is deleted
immediately. It is not moved to a deleted items folder.
Internet Mail clients
By default, Internet Mail clients (Netscape Messenger, Microsoft Outlook Express, Microsoft
Outlook 98, and Eudora Pro) move deleted CallPilot messages to a Deleted Items or Trash
folder where you can recover the messages or permanently delete them.
Messages stored in this folder remain in your CallPilot mailbox on the CallPilot server until
they are permanently deleted. To permanently delete the messages, empty this folder. For more
information, refer your email client’s online Help.
About forwarding Desktop Messaging messages
Do not use the right-click menu to forward a Desktop Messaging message. To forward a
message, either:
• open the message and forward it from the CallPilot window
or
• select the message in the Outlook Inbox and forward it from the Outlook toolbar.
Business Communications Manager product and documentation updates
For the latest information about Business Communications Manager product and
documentation updates, go to the Nortel Networks ITAS web site at http://
www.nortelnetworks.com/norstar-itas.
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