Avaya BCM 4.0 Unified Messaging Przewodnik Konfiguracji Pobierz pdf (Strona 84)

84 Chapter 4 Troubleshooting

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CPTrace

You can use CPTrace to collect information about problems with any of the desktop clients that

run CallPilot. You save this information to a log file that you can analyze to determine the cause of

the problem.

Problems you can look for include:

• trouble connecting to the Business Communications Manager system

• CallPilot player problems

• address book problems

• problems with message compose, reply, forward, delete and notification

To use CPTrace, you must understand Unified Messaging functionality and the corresponding

components on the IMAP server.

CPTrace.exe is installed with each desktop client in the \Program Files\Nortel\<client directory>:

• for Microsoft Outlook, in nmdc

• for Lotus Notes, in nmin

• for GroupWise, in nmgw

Using CPTrace

To use CPTrace, double-click the CPTrace.exe in the corresponding desktop client directory.

Note: Running CPTrace affects how CallPilot works. It is possible that you will not be

able to reproduce problems while CPTrace is running.

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Avaya BCM 4.0 Unified Messaging Przewodnik Konfiguracji Strona 84