Avaya IVR Przewodnik Konfiguracji Pobierz pdf (Strona 10)

10 Chapter 2 Installing Interactive Voice Response

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7 Upload the Interactive Voice Response prompts to Business Communications Manager.

Refer to “Uploading Interactive Voice Response prompts” on page 27.

8 Install the Client Database software using the appropriate method if your Interactive Voice

Response scripts use database access. Refer to “Installing the client database software” on

page 28.

9 Configure host access if your Interactive Voice Response scripts use host access.

Refer to “Configuring host access” on page 29.

10 Use PeriView’s Application Manager to load and configure the scripts.

Refer to “Using PeriView to load and configure scripts” on page 30 and see the PeriView

User’s Guide for more details.

11 Verify Interactive Voice Response is working by dialing the Interactive Voice Response

extension.

Refer to “Dialing the Interactive Voice Response extension” on page 35.

12 Using CallPilot Manager, assign the lines you want the Interactive Voice Response scripts to

answer. Refer to “Assigning lines to Interactive Voice Response” on page 36.

13 Back up Interactive Voice Response.

Refer to “Backing up and restoring Interactive Voice Response” on page 42.

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Avaya IVR Przewodnik Konfiguracji Strona 10