Avaya v5.0.450.2 Uwagi o Aplikacji Pobierz pdf

RS; Reviewed:

SPOC 12/7/2010

Solution & Interoperability Test Lab Application Notes

©2010 Avaya Inc. All Rights Reserved.

1 of 44

ITEL_BCM60

Avaya Solution & Interoperability Test Lab

Application Notes for ITEL Reporting for Contact Center

v5.0.450.2 with Avaya Business Communication Manager,

Release 6.0 – Issue 1.0

Abstract

These Application Notes describe the configuration steps required for the ITEL Reporting for

Contact Center v5.0.450.2 and the Avaya Intelligent Contact Center software to successfully

interoperate with Avaya Business Communication Manager (BCM) Release 6.0.

ITEL Reporting for Contact Center 5.0 uses the XML Contact Center Reporting Interface

(XML stream, logs into Avaya BCM Release 6.0, and retrieves all of the data that is

currently in the BCM). It is a Contact Center application which gathers real time data and

historical statistical data from the BCM Intelligent Contact Center (ICC) and uses these two

data sources to populate real time screens and create historical reports.

Information in these Application Notes has been obtained through DevConnect compliance

testing and additional technical discussions. Testing was conducted via the DevConnect

Program at the Avaya Solution and Interoperability Test Lab.

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Podsumowanie treści

Strona 1 - Release 6.0 – Issue 1.0

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Strona 2 - 2. Reference Configuration

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Strona 3

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Strona 4 - 4. Configure on BCM

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Strona 6

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Strona 9

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Strona 12 - 4.3. Create Agent list

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Strona 14 - 4.4. Create SkillSet list

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Strona 29 - 5.1. Configure ITEL RCC

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Strona 41 - 6.2. Test Results

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Strona 42 - 9. Additional References

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