Avaya Business Communications Manager - Interactive Voice Response Przewodnik Konfiguracji Pobierz pdf (Strona 55)

Interactive Voice Response Installation and Configuration Guide

Chapter 3

Administering Interactive Voice Response

This chapter contains the following information about how to administer the IVR application on

your Avaya Business Communications Manager (Avaya BCM) system:

• Stopping, starting, or restarting IVR service

• Uninstalling PERI packages for BCM/IVR 1.x automatically

• IVR logs

• IVR guides

• IVR group privileges

Stopping, starting, or restarting IVR service

There are three IVR services:

• plicd: the IVR license server

The plicd service stops and starts automatically when a backup and restore activity occurs or

when a new license is downloaded. The plicd service does not run when there is no license

present.

• mmdp: the IVR PeriView server

The mmdp service stops and restarts automatically when a backup and restore activity occurs,

when IVR prompts are added or removed, or when a node number is changed.

• srp: the IVR Runtime engine

The srp service stops and restarts automatically when a backup and restore activity occurs,

when IVR prompts are added or removed, or when a node number is changed.

To stop, start, or restart IVR service

1 Launch and log on to Business Element Manager.

The Business Element Manager opens, showing the Task Navigation Panel.

2 From the Administration tab, open the General folder.

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Avaya Business Communications Manager - Interactive Voice Response Przewodnik Konfiguracji Strona 55