Avaya BCM Call Center Reporting Instrukcja Użytkownika Strona 3
- Strona / 61
- Spis treści
- BOOKMARKI
Oceniono. / 5. Na podstawie oceny klientów
Issue 01 Enterprise Edge Call Center Reporting Set Up and Operation Guide
Table of contents
How to use this guide........................................................................ 5
Introduction........................................................................................................ 5
How this guide is organized................................................................................ 5
Other documents................................................................................................ 6
System Overview...............................................................................7
Introduction........................................................................................................ 7
System software................................................................................................. 7
PC requirements................................................................................................ 7
Installing Enterprise Edge Call Center Reporting...........................9
Introduction........................................................................................................ 9
Installation prerequisites..................................................................................... 9
Installing Enterprise Edge Call Center Reporting Multiple Client software ........... 9
Folders created on the Enterprise Edge......................................................... 9
Installing Multiple Client software onto additional PCs.................................. 10
TCP/IP Protocol .......................................................................................... 10
Troubleshooting Enterprise Edge Call Center Reporting................................... 12
Folders created on the Call Center Reporting Multiple Client PCs..................... 13
Using Enterprise Edge Call Center Reporting...............................15
Starting Enterprise Edge Call Center Reporting................................................ 15
Entering Enterprise Edge Call Center Reporting (Log In)............................. 15
Exiting Enterprise Edge Call Center Reporting (Log Out)............................. 16
Closing the RDB Server .............................................................................. 16
System Manager window.................................................................................. 16
Level........................................................................................................... 16
View............................................................................................................ 17
System........................................................................................................ 17
Management-Info........................................................................................ 17
Window....................................................................................................... 17
Help............................................................................................................ 17
Configuring Enterprise Edge Call Center Reporting ....................19
Introduction...................................................................................................... 19
Configure window tabs..................................................................................... 20
Company .................................................................................................... 20
Lines........................................................................................................... 20
Agents......................................................................................................... 21
Queues....................................................................................................... 21
Stat Time Bin .............................................................................................. 22
Wallboard.................................................................................................... 22
- Set Up and Operation Guide 1
- Table of contents 3
- How to use this guide 7
- Other documents 8
- System Overview 9
- System overview 10
- Introduction 11
- Installation prerequisites 11
- System Manager window 18
- Configure window tabs 22
- Configuring the Serial Port 24
- Wallboards 25
- Wallboard Parameters 27
- Sending Wallboard Messages 30
- Creating a Wallboard Alarm 30
- Editing a Wallboard Schedule 32
- Deleting a Wallboard Schedule 32
- Statistical Settings 33
- Real Time Information 35
- Real Time information 38
- Service Status 39
- Management Reports 40
- Accessing Historical Reports 41
- Report Manager window 42
- Viewing Reports 43
- Report Types 44
- Printing reports 53
- Abandoned Caller ID Report 54
- Configuration Report 56
- Print Schedule 57
Powiązane produkty i podręczniki dla Networking Avaya BCM Call Center Reporting
Networking Avaya Call Center Reporting to Reporting for Contact Center Instrukcja Użytkownika
(44 strony)
(44 strony)
Networking Avaya BCM 3.0 Podręcznik Użytkownika
(28 strony)
(28 strony)
Networking Avaya 1200-Series Uwagi o Aplikacji
(44 strony)
(44 strony)
Networking Avaya X.25 Instrukcja Użytkownika
(148 strony)
(148 strony)
Networking Avaya BCM1000 Instrukcja Instalacji
(90 strony)
(90 strony)
Networking Avaya BCM3.x Instrukcja Użytkownika
(28 strony)
(28 strony)
© 2020, manymanuals.pl. Wszelkie prawa zastrzeżone. | 1.084 s |
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Komentarze do niniejszej Instrukcji