Avaya 3100 Mobile Communicator Instrukcja Użytkownika Pobierz pdf (Strona 52)

52 Troubleshooting corporate directory search problems

Corporate directory search problem scenario setup

This procedure captures the information required for analysis of the

problem.

Figure 15

Corporate Directory search scenario setup tree

Procedure steps

Step Action

1 Configure a client to use HTTP instead of HTTPS.

Using HTTP means the packets are not encrypted, and removes

the use of certificates.

2 Reproduce the problem.

3 If the problem does not reproduce, you need to check the

certificates.

4 If the problem reproduces, start the packet capture.

5 Reproduce the problem.

6 Stop the packet capture.

Attention: Keep the packet traces as small as possible,

especially in a busy system.

7 Capture the logs.

Avaya 3100 Mobile Communicator

Troubleshooting

NN42030-700 02.03 15 July 2010

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Avaya 3100 Mobile Communicator Instrukcja Użytkownika Strona 52