Avaya Call Center Reports Explained Instrukcja Użytkownika Strona 41

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Reports Explained 37
Issue 1 (2) Reports Explained
Unanswered Help Request Report
Figure 23 Unanswered Help Request Report
This report shows the Help Requests that were made by Agents, but which were not serviced by
a Supervisor.
This report should be read in conjunction with the Help request Report (see Page 17) to establish
the total number of Help Requests and Agent is making.
This report can also be used to determine if a Supervisor is refusing too many Help Requests.
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