Avaya Contact Center Instrukcja Użytkownika Pobierz pdf (Strona 69)

Chapter 6 Setting up skillset mailboxes 69

Contact Center Set Up and Operation Guide

• Call an Operator, receptionist or subscriber and ask them to transfer you to the skillset mailbox

number using ≤·°ﬂ

• After you reach the skillset mailbox, press •• during the greeting to open the skillset

mailbox. If you are in Europe or Australia press °°.

• At the voice prompt, enter the skillset mailbox number and password and press £. Follow the

voice prompts.

To open a skillset mailbox directly from an outside telephone

Follow either procedure to open a skillset mailbox remotely.

1 Call a telephone line that is answered by the Automated Attendant.

2 Press •• during the Automated Attendant Menu prompt.

If you are in Europe or Australia press °°.

3 Enter the skillset mailbox number and password, and then press £.

4 Follow the voice prompts.

1 Call your own extension number.

2 Press •• during your personal greeting.

If you are in Europe or Australia press °°.

3 Enter the skillset mailbox number and password, and then press £.

4 Follow the voice prompts.

Skillset mailbox password

To decrease the chances of unauthorized access to a skillset mailbox, change its password every 30

days.

Keep a written copy of the skillset mailbox passwords in “Skillset mailboxes” on page 240.

Give the skillset mailbox passwords only to the agents who retrieve messages at your Contact

Center. For security reasons, choose an uncommon password, not a predictable password like

1234 or 1111. If someone knows a skillset mailbox password, they can access the skillset mailbox

and play or delete messages. They can also access CallPilot and use it fraudulently or disrupt

service.

Changing a skillset mailbox password

You can change a skillset mailbox password at any time. A password must be from four to eight

digits long and cannot start with zero.

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Avaya Contact Center Instrukcja Użytkownika Strona 69