
Avaya 1600 Series IP DeskphonesInstallation and Maintenance GuideRelease 1.3.616-601438Issue 6August 2014
Introduction4 1600 Series IP Deskphone Installation and Maintenance Guide
1600 Series IP Deskphone Installation and Maintenance Guide August 2014 14Avaya - Proprietary. Use pursuant to the terms of your signed agreement or
Issue 6 August 2014 1 Chapter 2: 1600 Series IP Deskphone InstallationIntroductionThe 1600 Series IP Deskphone product line uses Internet Protocol (IP
1600 Series IP Deskphone Installation2 1600 Series IP Deskphone Installation and Maintenance Guide IP Deskphone ModelsThere are seven deskphone set mo
Pre-Installation ChecklistIssue 6 August 2014 3 SoftwareAs shipped from the factory, the 1600 Series IP Deskphone may not contain the most up-to-date
1600 Series IP Deskphone Installation4 1600 Series IP Deskphone Installation and Maintenance Guide 4. For Avaya Aura Communication Manager, the Avaya
Assembling the 1600 Series IP DeskphoneIssue 6 August 2014 5 Note:Note: For sites using headsets, the 1608 IP Deskphone and the 1616 IP Deskphone supp
1600 Series IP Deskphone Installation6 1600 Series IP Deskphone Installation and Maintenance Guide Note:Note: The last step in assembling the 1600 Ser
Assembling the 1600 Series IP DeskphoneIssue 6 August 2014 7 Figure 1: Connection Jacks with Power over Ethernet on a 1603/1603-I IP Deskphone
1600 Series IP Deskphone Installation8 1600 Series IP Deskphone Installation and Maintenance Guide Figure 2: Connection Jacks with Local Power on a 16
Assembling the 1600 Series IP DeskphoneIssue 6 August 2014 9 Figure 3: Connection Jacks on a 1603SW/1603SW-I IP Deskphone
© 2014 Avaya Inc.All Rights Reserved.NoticeWhile reasonable efforts were made to ensure that the information in this document was complete and accura
1600 Series IP Deskphone Installation10 1600 Series IP Deskphone Installation and Maintenance Guide Figure 4: Connection Jacks with Power over Etherne
Assembling the 1600 Series IP DeskphoneIssue 6 August 2014 11 Figure 5: Connection Jacks with Local Power on a 1608/1608-I IP Deskphone
1600 Series IP Deskphone Installation12 1600 Series IP Deskphone Installation and Maintenance Guide Figure 6: Connection Jacks with Power over Etherne
Assembling the 1600 Series IP DeskphoneIssue 6 August 2014 13 Figure 7: Connection Jacks with Local Power on a 1616/1616-I IP Deskphone Note:The BM32
1600 Series IP Deskphone Installation14 1600 Series IP Deskphone Installation and Maintenance Guide 1. Plug one end of the first Cat5e ethernet cable
Dynamic Addressing ProcessIssue 6 August 2014 15 Note:Note: The Ethernet speed indicated is the LAN interface speed for both the deskphone and any att
1600 Series IP Deskphone Installation16 1600 Series IP Deskphone Installation and Maintenance Guide 7. The HTTP/HTTPS server identifies and sends an u
Unnamed RegistrationIssue 6 August 2014 17 11. Enter a new extension and press OK. To register the deskphone without the extension or password (unname
1600 Series IP Deskphone Installation18 1600 Series IP Deskphone Installation and Maintenance Guide Unnamed registration allows the deskphone to regis
Issue 6 August 2014 1 Chapter 3: Local Administrative OptionsIntroductionAfter you have successfully installed an IP Deskphone, you might be instructe
Issue 6 August 2014 1 Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 1About This Guide .
Local Administrative Options2 1600 Series IP Deskphone Installation and Maintenance Guide 2. Attempts to enter invalid data are rejected, and the desk
Set the 802.1X Operational ModeIssue 6 August 2014 3 Note:Note: Unless otherwise prohibited using administration, the user can view but not change mos
Local Administrative Options4 1600 Series IP Deskphone Installation and Maintenance Guide Note:Note: Press the Mute button momentarily. Do not press t
Pre-Installation Checklist for Static AddressingIssue 6 August 2014 5 Change the DOT1XSTAT Mode ValueUse the following procedure to change the DOT1XST
Local Administrative Options6 1600 Series IP Deskphone Installation and Maintenance Guide Such errors can also have a negative impact on your network.
Static Addressing InstallationIssue 6 August 2014 7 Static Addressing InstallationThe usual way to assign IP addresses to IP Deskphones is the automat
Local Administrative Options8 1600 Series IP Deskphone Installation and Maintenance Guide 3. Enter the Call server IP address followed by the # button
Disable/Enable Automatic Gain ControlIssue 6 August 2014 9 8. Press the # button to continue the procedure without changing the displayed status of 80
Local Administrative Options10 1600 Series IP Deskphone Installation and Maintenance Guide 1. While the deskphone is on-hook and idle, press the follo
Disable/Enable Automatic Gain ControlIssue 6 August 2014 11 5. To change the AGC Speaker value from On to Off, press 0. To change the AGC Speaker valu
Contents2 1600 Series IP Deskphone Installation and Maintenance GuideSignaling Protocol Identifier . . . . . . . . . . . . . . . . .
Local Administrative Options12 1600 Series IP Deskphone Installation and Maintenance Guide Manually Setting the DHCP Client Hardware AddressUse this p
Clear ProcedureIssue 6 August 2014 13 Clear ProcedureSometimes, you might want to remove all administered values, user-specified data, and option sett
Local Administrative Options14 1600 Series IP Deskphone Installation and Maintenance Guide 3. Press the * button to terminate the procedure without cl
Group IdentifierIssue 6 August 2014 15 Group IdentifierUse the following procedure to set or change the Group Identifier.Note:Note: Perform this proce
Local Administrative Options16 1600 Series IP Deskphone Installation and Maintenance Guide Interface Control Use the following procedure to set or cha
Interface ControlIssue 6 August 2014 17 4. Press the * button to terminate the procedure, or the # button to save the new value. If you press the # bu
Local Administrative Options18 1600 Series IP Deskphone Installation and Maintenance Guide Disable/Enable Event LoggingUse the following procedure to
LogoffIssue 6 August 2014 19 4. Press the * button to terminate the procedure, or the # button to save the new value. If you press the # button, the d
Local Administrative Options20 1600 Series IP Deskphone Installation and Maintenance Guide Reset System ValuesUse the following procedure to reset all
Restart the DeskphoneIssue 6 August 2014 21 4. If you do not reset the deskphone, the deskphone displays the following prompt:5. Press the * key to te
ContentsIssue 6 August 2014 3 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Local Administrative Options22 1600 Series IP Deskphone Installation and Maintenance Guide Signaling Protocol IdentifierNote:Note: This procedure is p
Site-Specific Option Number SettingIssue 6 August 2014 23 4. Press the * (asterisk) key to terminate the procedure without restarting the deskphone. P
Local Administrative Options24 1600 Series IP Deskphone Installation and Maintenance Guide Self-Test ProcedureNote:Note: 1600 Series IP Deskphones sto
Issue 6 August 2014 1 Chapter 4: Maintaining 1600 Series IP DeskphonesIntroductionThis chapter covers the maintaining the 1600 Series IP Deskphones, f
Maintaining 1600 Series IP Deskphones2 1600 Series IP Deskphone Installation and Maintenance Guide In addition to the upgrade script and settings file
Downloading Software UpgradesIssue 6 August 2014 3 ● Goto commands, of the form GOTO tag. Goto commands cause the deskphone to continue interpreting t
Maintaining 1600 Series IP Deskphones4 1600 Series IP Deskphone Installation and Maintenance Guide Contents of the Settings FileAfter checking the app
The GROUP System ValueIssue 6 August 2014 5 The GROUP System ValueYou might have different communities of end users, all of which have the same model
Maintaining 1600 Series IP Deskphones6 1600 Series IP Deskphone Installation and Maintenance Guide
Issue 6 August 2014 1 Chapter 5: Troubleshooting GuidelinesIntroductionThis chapter describes problems that might occur during both installation and n
Contents4 1600 Series IP Deskphone Installation and Maintenance Guide
Troubleshooting Guidelines2 1600 Series IP Deskphone Installation and Maintenance Guide Slow computer response during high data trafficWhen you connec
The View Administrative OptionIssue 6 August 2014 3 1. While the deskphone is on-hook and idle, press the following sequence of keys on the faceplate
Troubleshooting Guidelines4 1600 Series IP Deskphone Installation and Maintenance Guide VLAN ID cccc Up to 4 ASCII characters. Value is L2QVLAN if 80
The View Administrative OptionIssue 6 August 2014 5 Button Module 2 cccccccccccccc Up to 14 ASCII characters. The version identifier of the software i
Troubleshooting Guidelines6 1600 Series IP Deskphone Installation and Maintenance Guide Installation Error and Status MessagesThe 1600 Series IP Deskp
Installation Error and Status MessagesIssue 6 August 2014 7 DHCP: CONFLICT* to program CAUSE: At least one of the IP address offered by the DHCP serve
Troubleshooting Guidelines8 1600 Series IP Deskphone Installation and Maintenance Guide Gatekeeper Error CAUSE: The gatekeeper rejects the registratio
Installation Error and Status MessagesIssue 6 August 2014 9 Packet Error CAUSE: Protocol timeout error.RESOLUTION: Reenter the correct extension and
Troubleshooting Guidelines10 1600 Series IP Deskphone Installation and Maintenance Guide Operational Errors and Status MessagesTable 3 identifies some
Operational Errors and Status MessagesIssue 6 August 2014 11 The deskphone was working, but does not work now, AND no lights are lit on the deskphone
Issue 6 August 2014 1 Chapter 1: IntroductionAbout This GuideThis guide describes how to install and maintain the 1600 Series IP Deskphone product lin
Troubleshooting Guidelines12 1600 Series IP Deskphone Installation and Maintenance Guide The deskphone works, but the audio quality is poor, specifica
Operational Errors and Status MessagesIssue 6 August 2014 13 The deskphone works properly, except incoming DTMF tones are not received.CAUSE: The TN23
Troubleshooting Guidelines14 1600 Series IP Deskphone Installation and Maintenance Guide Some settings in the settings file are being ignored while ot
Operational Errors and Status MessagesIssue 6 August 2014 15 The user reports BM32 buttons are not labeled when they should be.CAUSE: Improper adminis
Troubleshooting Guidelines16 1600 Series IP Deskphone Installation and Maintenance Guide
Issue 6 August 2014 1 Appendix A: Restart Scenarios Scenarios for the Restart ProcessThe sequence of the restart process depends on the status of the
Restart Scenarios2 1600 Series IP Deskphone Installation and Maintenance Guide 3. Press the * key to terminate the procedure without restarting the de
Scenarios for the Restart ProcessIssue 6 August 2014 3 Boot File Needs to be UpgradedThe deskphone automatically downloads an upgraded boot file if ap
Restart Scenarios4 1600 Series IP Deskphone Installation and Maintenance Guide Note:Note: The Ethernet speed indicated is the LAN interface speed for
Scenarios for the Restart ProcessIssue 6 August 2014 5 replace the boot code. The following message displays while the application file is downloaded
Introduction2 1600 Series IP Deskphone Installation and Maintenance Guide Document OrganizationThe guide contains the following sections:Other Documen
Restart Scenarios6 1600 Series IP Deskphone Installation and Maintenance Guide Latest Boot File Loaded/No Application File or Application File Needs t
Scenarios for the Restart ProcessIssue 6 August 2014 7 Note:Note: The Ethernet speed indicated is the LAN interface speed for both the deskphone and a
Restart Scenarios8 1600 Series IP Deskphone Installation and Maintenance Guide file to replace the boot code. The following message displays while the
Scenarios for the Restart ProcessIssue 6 August 2014 9 Note:Note: The Ethernet speed indicated is the LAN interface speed for both the deskphone and a
Restart Scenarios10 1600 Series IP Deskphone Installation and Maintenance Guide
Issue 6 August 2014 1 Appendix B: Glossary of TermsTerms Used in This Guide802.1P802.1Q 802.1Q defines a layer 2 frame structure that supports VLAN id
Glossary of Terms2 1600 Series IP Deskphone Installation and Maintenance Guide
Issue 6 August 2014 1 Appendix C: Related DocumentationIETF DocumentsThe following documents provide standards relevant to IP Telephony and are availa
Related Documentation2 1600 Series IP Deskphone Installation and Maintenance Guide ● SNMPv2 Management Information Base for the Internet Protocol usin
Issue 6 August 2014 3 ISO/IEC, ANSI/IEEE DocumentsThe following documents are available for a fee from the ISO/IEC standards Web site: http://www.iec.
Customer SupportIssue 6 August 2014 3 ● Avaya one-X™ Deskphone Value Edition 9600 Series IP Deskphone Application Programmer Interface (API) Guide, Do
Related Documentation4 1600 Series IP Deskphone Installation and Maintenance Guide
1600 Series IP Deskphone Installation and Maintenance Guide August 2014 5Avaya - Proprietary. Use pursuant to the terms of your signed agreement or A
1600 Series IP Deskphone Installation and Maintenance Guide August 2014 6Avaya - Proprietary. Use pursuant to the terms of your signed agreement or A
1600 Series IP Deskphone Installation and Maintenance Guide August 2014 7Avaya - Proprietary. Use pursuant to the terms of your signed agreement or A
1600 Series IP Deskphone Installation and Maintenance Guide August 2014 8Avaya - Proprietary. Use pursuant to the terms of your signed agreement or A
1600 Series IP Deskphone Installation and Maintenance Guide August 2014 9Avaya - Proprietary. Use pursuant to the terms of your signed agreement or A
1600 Series IP Deskphone Installation and Maintenance Guide August 2014 10Avaya - Proprietary. Use pursuant to the terms of your signed agreement or
1600 Series IP Deskphone Installation and Maintenance Guide August 2014 11Avaya - Proprietary. Use pursuant to the terms of your signed agreement or
1600 Series IP Deskphone Installation and Maintenance Guide August 2014 12Avaya - Proprietary. Use pursuant to the terms of your signed agreement or
1600 Series IP Deskphone Installation and Maintenance Guide August 2014 13Avaya - Proprietary. Use pursuant to the terms of your signed agreement or
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