Avaya 16CC Instrukcja Użytkownika

Avaya Agent Deskphone 16CCUser Guide16-602096Issue 1January 2008

Avaya Agent Deskphone 16CC Telephone Button/Feature DescriptionsName DescriptionMessage WaitingIndicatorAn illuminated red light in the upper-right co

Name DescriptionMute Press the Mute button to mute a call in progress. To take a call offmute, press Mute again.16 Call/LineAppearanceButtons or Featu

Scrolling and NavigationWhen navigating through the options and features on your telephone display, use thenavigation arrows to scroll and buttons to

1. Enter your username/extension.2. Press Enter or OK.3. Enter your password.4. Press Login or OK. Agent loginIf the telephone prompts you for your U

• Available - This state is automatically assigned when you are not on an active callfor both Auto-In and Manual-In modes. Depending on how your call

Calling a person from the Contacts list1. Press the Contacts button.2. Select the person or number you want to call.3. Press the Call softkey or the

Sending an incoming call to voice mailPress the To Vmail softkey to send an incoming call directly to voicemail. If your telephonedoes not display a T

Adding a person on hold to a conference call1. From the Phone screen, select your active call.2. Press Conference.3. Select the call on hold that you

using. If you have any questions about how the name or extension displays to the personyou are calling, contact your system administrator.1. Select th

Adding a new contact1. Press the Contacts button.2. Press the More softkey.3. Press the New softkey.4. Enter the first name using the dialpad. To ente

ContentsNotices...5Top Display Line Combinat

Call LogWhen you have one or more missed calls, the Call Log button lights. When you are notlogged in as an agent, the top display line shows a Missed

from the call log. However, if you are viewing the All Calls list, pressing the Del All softkeydeletes all calls from the call log.1. Press the Call L

Accessing the Features Menu1. From the Phone screen, scroll right to access the first feature on the FeaturesMenu.Note:To return to the main Phone scr

Turning off call forwarding1. From the Phone screen, scroll right to access the Features menu.2. Scroll down to and select Call Forwarding.3. Press th

Turning show incoming call on or offYou can automatically display incoming calls on their respective call appearance line(s).You can turn the Show Inc

Turning error tones on or off1. Press the A button.2. Select Options/Settings.3. Scroll to and select Screen/Sounds...4. Scroll to Error Tones.5. Pr

Setting the time formatYou can change the way the time displays on your screen, as either 12 or 24 hours.1. Press the A button.2. Select Options/Setti

IndexAAdvanced Optionschanging language...25setting automatic gain control...25Advanced Telephone Featuresab

Incoming Callsanswering...15forwarding...22sending to coverage..

Making an outgoing call on a bridged line...17Contacts...

Contents4 Avaya Agent Deskphone 16CC User Guide

Notices© 2008 Avaya Inc.All Rights Reserved.NoticeWhile reasonable efforts were made to ensure that the information in this document wascomplete and a

6 Avaya Agent Deskphone 16CC User Guide

Top Display Line Combinations for AgentsWhat you see on the top line of the screen depends on what you are doing at the time(your agent work mode) and

1st Field(AgentState)shows2nd Field (WorkMode) shows3rd Field(DACPending)shows4thField(Timeof Day)showsWhat they mean: Aux or Aux with RC DAC Time Yo

Introduction to the Avaya Agent Deskphone 16CCThe 16CC telephone is a multiline SIP telephone for use with Avaya Call Center 5.0. The16CC telephone pu