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Secure Remote Access Technical Solution Guide v1.0

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from your PC and the Nortel Multimedia Clients. The Multimedia Client

applications provide a wealth of powerful communications features, from

traditional telephone service to advanced multimedia communications such

as video calling, instant messaging, call screening, real-time call disposition,

conferencing, file sharing, and white boarding. Advanced web

communications include web collaboration, pushing web pages and

cobrowsing the web with customers, coworkers, and associates.

The Multimedia Clients can be used to control communications over a PC headset or over the

Nortel IP Phone 2004 or 2002, while becoming more productive and efficient and gaining greater

control over daily communications. You can efficiently perform diverse communications tasks in a

single session, bring the human touch of face-to-face contact to remote communications, and

manage incoming and outgoing communications in new ways.

4.2.5.5 Unified Messaging

Nortel messaging solutions incorporate the latest technology and add web-based graphical user

interfaces to bring feature-rich communications to the desktop or mobile device while making

message management easy and effective. For any size enterprise, the Nortel Messaging portfolio

of products provides unified, personalized messaging to both office and mobile or remote

workers.

4.2.5.5.1 Nortel CallPilot

CallPilot is a unified messaging tool that brings together voice mail, e-mail, and fax to create a

personalized, feature-rich communications and message management system. CallPilot

incorporates the latest technology, including advanced speech activated messaging and email-

by-phone, which enables access to messages using telephone user interface (TUI) through either

voice commands or dual tone multi frequency (DTMF) tones from virtually anywhere. CallPilot

builds on the customer-driven functionality of proven Nortel messaging products and adds web-

based graphical user interfaces (GUI) to make system management easy and effective.

The CallPilot portfolio includes CallPilot 100/150 (current Software Release 3.5) for the Nortel

Norstar Integrated Communications System, CallPilot Unified Messaging (current Software

Release 3.0) for the Nortel Communication Server 1000 Series, and CallPilot as an integrated

version for Business Communications Manager 50/200/400.

4.2.5.5.2 Nortel Hospitality Messaging Server 400

The Hospitality Messaging Server 400 (HMS 400) replaces the Meridian Mail HVS as the

messaging solution for the hospitality industry. It is a global product with multilanguage support.

The HMS 400 platform provides ample resources to add additional feature/capabilities in the

future. It is scalable up to 7000 users with the choice of single server or multiserver

configurations.

4.2.5.6 Wireless VoIP

Nortel WLAN Handsets 2210, 2211 and 2212 are mobile phones for workplaces with Nortel

Communication Servers. Nortel WLAN Handsets reside on the wireless LAN with other wireless

devices using direct sequence spread spectrum (DSSS) radio technology. They operate over an

802.11b wireless Ethernet LAN providing users a wireless voice over IP (VoIP) telephony

extension, sending and receiving packets at up to 11 Mbps. Quality of service on the wireless

LAN for IP Telephony is provided through the WLAN Telephony Manager 2245. The WLAN

Application Gateway 2246 is an open application interface (OAI) that enables third-party software

applications to communicate with the Nortel WLAN handsets. By seamlessly integrating with the

infrastructure IP Telephony system, wireless telephone users are provided with high-quality

mobile voice communications throughout the workplace. The wireless telephone gives users the

freedom to roam throughout the workplace while providing all the features and functionality of an

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