Avaya Attendant Console Instrukcja Użytkownika Pobierz pdf (Strona 40)

40 Chapter 6 Configuring Attendants

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Overflow attendant

An overflow attendant receives calls that are redirected from another attendant position. For

example, if a main attendant is already handling six incoming calls, the next call is redirected to

the overflow attendant until one of the main attendant’s six Loop buttons is free.

If the overflow condition (all Loop buttons in use) occurs on the Attendant position, the Loop

overflow indicator appears in the Attendant status bar and the overflow call is diverted to the

specified overflow extension. The overflow attendant can also operate as a main attendant, an

assistant attendant or any combination of the attendant types.

If you set up an attendant computer as the overflow attendant, each attendant computer that is set

up to receive incoming calls must be set up to redirect calls to the overflow attendant computer

whenever overflow conditions exist. You need to activate the overflow feature at each attendant

computer.

To define the overflow extension

1 On the Tools menu click Options.

The Options dialog box appears.

2 At the Redirect calls to option, in the Extension box, type the overflow attendant’s extension

number.

3 Select Call overflow occurs to redirect calls when all of the main attendant’s Loop buttons are

busy with calls.

4 Click the OK button.

Note: Calls can be redirected to another attendant or any Business Communications

Manager telephone extension number.

Note: Overflow extension numbers are valid only after the extension numbers are

assigned as assistant attendants. See “Assistant attendant” on page 38.

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