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CentreVu Compact Call Center Solutions Packages 5
Overview for Avaya IP600 Internet Protocol Communications Server
555-233-001 — Issue 5 — November 2000
58
CentreVu Compact Call Center Solutions Packages
The CentreVu Compact Call Center solutions are an easy and cost-effective way for
businesses to implement small Call Centers. Two packages are available:
• Basic Package
The Basic Package offers the following features:
~ Support for 6, 12, 25, or 50 agents
~ DEFINITY Release 9 and Release 9 Deluxe Call Center software Right-to-Use
(RTU) license
~ Basic Call Management System RTU license
~ BCMS Vu Release 2 single-user license
~ CD-ROM-based ACD/Vectoring training
~ CD-ROM-based Basic Call Management System administrative training
• Enhanced Package
The Enhanced Package offers the following features:
~ Support for 6, 12, 25, or 50 agents
~ Deluxe Call Center software RTU license
~ Basic Call Management System RTU license
~ BCMS Vu Release 2 single-user license
~ CD-ROM-based ACD/Vectoring training
~ CD-ROM-based Basic Call Management System administrative training
~ Avaya IP600 Integrated Announcements are activated to enable delayed
announcements
~ Avaya IP600 Call Classifier circuit pack, which enables calls centers to offer
callers simplified call prompting capabilities for basic menu selections and
routing options without the need for a CONVERSANT system
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- &RPPXQLFDWLRQV6HUYHU 1
- NTUITY, and 2
- Contents 3
- 3 Adjuncts 25 4
- 4INTUITY AUDIX Messaging 31 4
- 5 Call Center 43 4
- 6 Wireless Solutions 59 5
- 10 System Administration 73 5
- 11 Networking 83 6
- Index 133 7
- About This Document 9
- Security 10
- Trademarks 11
- 1 Introduction 13
- Announcements 14
- Call Center 15
- Web Browser Access 15
- Call Accounting 16
- SNMP Native Agent 16
- System Administration 16
- AMIS Analog Networking 16
- Hardware 17
- Avaya IP600 Site Requirements 18
- (650A integrated power 19
- Reliability 20
- Incomparable service 21
- Incomparable service 1 22
- 2 Desktop/Console Solutions 23
- IP Softphones 24
- • 6408D+ telephone 26
- • 6416D+ telephone 26
- • 6416D+M telephone 26
- • 6424D+ telephone 26
- • 8410D telephone 28
- • 8411D telephone 28
- • 8434DX telephone 28
- Requirements 29
- Telephone Features 30
- Teleconferencing Products 32
- Attendant Consoles 34
- Attendant Consoles 2 36
- 3 Adjuncts 37
- Headsets 38
- Audio and visual paging 39
- Alerts and sensors 39
- External speakerphones 39
- Security devices 40
- Call Accounting Systems 41
- 4 INTUITY AUDIX Messaging 43
- Features of AUDIX 46
- Voice mailbox 48
- Avaya Message Manager 50
- FAX Messaging 53
- Automated Attendant 54
- Bulletin Board 54
- CornerStone Software 54
- 5 Call Center 55
- Basic Call Management System 59
- Attendant Vectoring 60
- Call Center Basic 60
- Call Center Deluxe 61
- Call Center Elite 61
- CentreVu Virtual Routing 62
- CentreVu Advocate 63
- CentreVu CT 65
- CMS add-on packages 67
- CentreVu Explorer II 68
- CentreVu Visual Vectors 69
- 6 Wireless Solutions 71
- Long-Range mobility 73
- • 1500 wireless telephones 74
- • 240 base stations 74
- Server-based solutions 75
- Third-Party applications 76
- Enterprise Class IP Solutions 77
- Avaya IP Softphones 78
- Avaya IP Telephones 79
- Telecommuting/Virtual Office 81
- Pipeline 15 82
- DEFINITY Extender 83
- 10 System Administration 85
- Administration 88
- Scheduling 89
- Basic reporting 90
- Performance measurements 90
- ECS Reports Generator 91
- Call Charge information 92
- Call Detail Recording 93
- Call Restrictions 94
- 11 Networking 95
- Avaya IP600 DCS networks 97
- QSIG global networking 97
- World-Class Routing 98
- Network management features 99
- Automatic Alternate Routing 100
- Generalized Route Selection 100
- Facility Restriction Level 101
- Authorization codes 101
- Trunk group circuits 102
- Digital interfaces 103
- Centralized Attendant Service 104
- Main/Satellite/Tributary 105
- Electronic Tandem Network 106
- 12 SNMP Native Agent Software 107
- SNMP Traps 108
- License Server 109
- Logins and the LAC 109
- A Avaya IP600 Features 111
- Basic features 112
- Call Center features 116
- Private networking features 118
- Trunk group features 119
- Trunk group features A 120
- B Telephone Features 121
- Conference 122
- Call Park 122
- Misoperation Handling 123
- Call Redirection 124
- Answer supervision timer 128
- Speed/Convenience Calling 129
- Automatic Callback 130
- Ringback Queuing 130
- Last Number Dialed 130
- Remote Access 130
- Trunk Flash 131
- Telephone Displays 132
- Group Communication 133
- Special Ringing 134
- Messaging 135
- Telecommuting 137
- Telecommuting B 138
- Attendant (Operator) Features 139
- Attendant Features 140
- Making Calls 141
- Accessing the Attendant 142
- Monitoring Calls 142
- Attendant with DCS 144
- Numerals 145
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